RN / Virtual Care- Concierge lite

Emory•Atlanta, GA

7d•Remote

About The Position

Overview Be inspired . Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be . We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship , development, and leadership programs... and more! Description Full Time/ 40 Hours / Varying Shift- Weekdays, Evenings, Overnight and Weekends The Virtual/Telehealth Registered Nurse (RN) is responsible for providing high-quality patient care using virtual platforms. The RN utilizes their clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. The role requires proficiency in telecommunication technologies, the ability to apply clinical algorithms and protocols, and a strong understanding of patient populations and virtual care workflows. Patient Care & Telehealth Services Conduct remote patient assessments, triage, crisis intervention, and education via telephone, video, chat, and other digital platforms. Develop individualized care plans in collaboration with patients and providers. Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition. Schedule patients with the appropriate level of care based on triage findings. Assist with prescription management, referrals, and connecting patients to Emory services and external resources. Communication & Collaboration Serve as a liaison between patients, providers, and the healthcare team. Resolve medication and pharmacy-related issues in coordination with provider orders. Educate patients on their care plans and promote optimal health outcomes. De-escalate calls to ensure reasonable and effective resolutions for all parties involved. Documentation & Compliance Accurately document patient interactions, assessments, and interventions in the EMR. Maintain confidentiality and adhere to HIPAA regulations. Identify and report patient safety and quality concerns. Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies. Professional Development & Training Participate in ongoing competency training and skill development for telehealth nursing. Train, orient, and mentor new team members, students, and staff as needed. Stay informed through TEAMS, emails, and other internal communications regarding policy updates and system changes. Administrative & Operational Support Attend staff meetings, huddles, and other organizational meetings as required. Support clinical and administrative telehealth operations across various practice settings. Work a flexible schedule, including weekends and holidays, to meet business needs.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN), AND - 12 months of recent nursing experience within the past five years, OR - Recent completion of a re-entry nursing program.
OR, Graduate of an accredited prelicensure Associate Degree in Nursing (ADN) with a minimum of 2 years of recent nursing experience within the past five years
Exceptions: Current LPNs employed within the Emory Healthcare (EHC) system who have completed an accredited RN program and obtain RN licensure are eligible to transition into this role while completing the RN Resident Program .Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role.
License: Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
Certifications: BLS certification required.
PLAN: Must meet all Clinical Nurse Employee Commitments.
Strong critical thinking and data synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multi-task in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Compliance with Emory's Work From Home Agreement.
High-speed broadband and reliable internet connection.
Private and confidential workspace at home.

Nice To Haves

Education: MSN or DNP

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education via telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Apply clinical algorithms and protocols within the Electronic Medical Record (EMR) to determine appropriate patient disposition.
Schedule patients with the appropriate level of care based on triage findings.
Assist with prescription management, referrals, and connecting patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication and pharmacy-related issues in coordination with provider orders.
Educate patients on their care plans and promote optimal health outcomes.
De-escalate calls to ensure reasonable and effective resolutions for all parties involved.
Accurately document patient interactions, assessments, and interventions in the EMR.
Maintain confidentiality and adhere to HIPAA regulations.
Identify and report patient safety and quality concerns.
Ensure compliance with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing competency training and skill development for telehealth nursing.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed through TEAMS, emails, and other internal communications regarding policy updates and system changes.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across various practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.