RN Registered Nurse: Patient Service Manager: Surgical Oncology

Yale New Haven Health • New Haven, CT

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About The Position

The Patient Services Manager at YNHHS plays a crucial role in ensuring superior patient care outcomes while managing the operational aspects of patient services. This position requires collaboration with various stakeholders to align unit objectives with the hospital's strategic goals, focusing on patient-centered care and service excellence. The manager is responsible for fiscal management, human resource leadership, and customer satisfaction, ensuring that the unit operates efficiently and effectively within the healthcare delivery system.

Requirements

• Baccalaureate Degree in Nursing required and/or a Masters Degree in Nursing.
• Five (5) to six (6) years of clinical practice experience and two (2) to three (3) years of demonstrated leadership/supervisory/management experience required.
• Current Connecticut State RN Nursing licensure required.
• Eligible nurse leaders must have one of the following nursing leadership certifications by December 31, 2028: ANCC Basic (NE) Nurse Executive or AONE (CNML) Certified Nurse Manager Leader.
• Demonstrated ability to direct a large, diverse workforce in a twenty-four hour per day operational environment.
• Excellent communication skills.
• Knowledgeable in budgeting and financing of operational units (salaried and non-salaried).
• Knowledgeable of Quality Improvement processes and capable of implementing concepts.

Nice To Haves

• Masters Degree preferred.
• Demonstrated ability to manage multiple priorities.
• Knowledge of and proficiency in the operation and use of computer-based information systems.

Responsibilities

• Ensure that desired clinical outcomes are achieved through cost-effective and efficient processes.
• Collaborate with division and unit leadership to design, develop, and implement clinically and fiscally responsive program philosophies, goals, and objectives.
• Develop and manage a unit budget to ensure the delivery of cost-effective, quality care.
• Provide vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.
• Promote the organization to all customers by interpreting and communicating Yale New Haven's mission and values.
• Develop customer relations' standards reflecting excellence consistent with Hospital policy for internal/external customers in collaboration with unit leadership and appropriate departments.
• Identify and analyze trends in customer service/satisfaction and provide leadership in resolving any negative trends.
• Interact primarily with patients, families, and physicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree