RN - Registered Nurse Navigator Triage - Population Health

Geisinger • PA

84d

About The Position

We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Requirements

• BSN preferred.
• 5 years nursing experience preferred.
• ICU/ED experience preferred.
• Specialty certification preferred.
• Proficient computer skills.
• Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.

Nice To Haves

• Minimum of 3 years nursing experience preferred.
• Basic Life Support Certification - Default Issuing Body.
• Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania.

Responsibilities

• Provides nursing triage services and health advice for patients over the phone and in person if applicable.
• Assesses and determines the patients’ acuity level and the need for medical support.
• Provides results and education related to diagnostic testing to ensure continuity and quality of care.
• Responsible for accurate, appropriate and timely telephone and electronic messaging.
• Provides protocol-driven clinical advice.
• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
• Provides education to patients and families.
• Schedules, or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
• Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.
• Explains medical conditions.
• Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
• Ensures that all patient documentation is completed and routed in a timely manner.
• Suggests issues of improvement and offers solutions to the issues.
• Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.

Benefits

• Full benefits (health, dental and vision) starting on day one.
• Three medical plan choices, including an expanded network for out-of-area employees and dependents.
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• 401(k) plan that includes automatic Geisinger contributions.
• Generous paid time off (PTO) plan that allows you to accrue time quickly.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program to improve your health while earning a financial incentive.
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones.
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care.
• Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees