RN Patient Transition Coordinator Senior

Riverside Health System•Newport News, VA

About The Position

Performs coordination of patient services to provide a seamless transition from acute and long term care settings to Home Care. Elements required for above include data collection and clinical review of all referrals; determination of referral acceptance based on established criteria and collaboration with Home Care team members; attaining and remaining knowledgeable and current related to Medicare/Insurance reimbursement and basic coverage criteria, and of service lines and products; and conferencing with patients, families, dc planners, physicians, medical staff and others to coordinate and facilitate transition and services. Works closely with facility care management/discharge planners to identify potential referrals for Home Care Services. Provides exceptional customer service and serves as the 'face' of RHCD to all contacts by telephone, in person and via electronic media. Provides leadership to and collaboration with the RHCD Patient Transition Coordinators. What you will do Performs coordination of services to provide a seamless transition from acute and long-term care to Home Care. Completes clinical review of data collected and accurately determines appropriateness and acceptance of referrals based on established criteria. Coordinates services and dissemination of information, and facilitates transfer of referral to other agency for referrals declined by RHCD. Performs any follow up and continues communication with all parties until referral is complete and/or services are provided or cancelled. Serves as an information resource for all RHCD services including contact information, coverage criteria, availability of services and alternatives to RHCD services when appropriate. Provides exceptional customer service by tone of voice, willingness to help, using clinical knowledge to collect complete and appropriate data for referrals, and to field phone calls/pages/in-person inquiries efficiently and appropriately. Accurately and efficiently enters data into and retrieves data from various computer systems. Accurately and efficiently records data to specified RHCD forms. Works closely with care management team/discharge planners to identify potential referrals for RHCD services. Builds comprehensive knowledge base, and continuously works toward remaining knowledgeable and current of Medicare/Insurance information and regulations, RHCD products and services and community resources. Assists Central Intake Manager with review, updating and creation of policies, procedures and processes as needed. Performs patient interviews and/or family conferences to inform of ordered services, verify demographics, answer any questions, discuss insurance coverage as appropriate, discuss any special circumstances or barriers to a safe transition or care at home as appropriate. Keeps team informed of changes as they arise. Is supportive of and takes initiative in training new employees.

Requirements

High School Diploma or GED, (Required)
Program Graduate, Registered Nurse (Required)
Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) (Required)
CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)
Valid Drivers License Required

Nice To Haves

Bachelors Degree, Nursing (Preferred)
Acute Care (Preferred)
Home Health, Home Infusion, Hospice or Discharge Planning (Preferred)

Responsibilities

Performs coordination of services to provide a seamless transition from acute and long-term care to Home Care.
Completes clinical review of data collected and accurately determines appropriateness and acceptance of referrals based on established criteria.
Coordinates services and dissemination of information, and facilitates transfer of referral to other agency for referrals declined by RHCD.
Performs any follow up and continues communication with all parties until referral is complete and/or services are provided or cancelled.
Serves as an information resource for all RHCD services including contact information, coverage criteria, availability of services and alternatives to RHCD services when appropriate.
Provides exceptional customer service by tone of voice, willingness to help, using clinical knowledge to collect complete and appropriate data for referrals, and to field phone calls/pages/in-person inquiries efficiently and appropriately.
Accurately and efficiently enters data into and retrieves data from various computer systems.
Accurately and efficiently records data to specified RHCD forms.
Works closely with care management team/discharge planners to identify potential referrals for RHCD services.
Builds comprehensive knowledge base, and continuously works toward remaining knowledgeable and current of Medicare/Insurance information and regulations, RHCD products and services and community resources.
Assists Central Intake Manager with review, updating and creation of policies, procedures and processes as needed.
Performs patient interviews and/or family conferences to inform of ordered services, verify demographics, answer any questions, discuss insurance coverage as appropriate, discuss any special circumstances or barriers to a safe transition or care at home as appropriate.
Keeps team informed of changes as they arise.
Is supportive of and takes initiative in training new employees.