RN Patient Services Manager II - WOCN Team

UNC Health Care Systems • Chapel Hill, NC

39d • Onsite

About The Position

Wound, Ostomy, and Continence Nursing (WOCN) & Diabetes Resource Nurses (DRN) Teams Join and Lead Our Growing Clinical Teams! Are you ready to lead dedicated nursing teams delivering expert care across a diverse patient population? We are seeking a Nurse Manager to oversee both the Certified Wound, Ostomy, and Continence Nurse (CWOCN) team and the Diabetes Resource Nurses (DRN) team at UNC Medical Center. This unique leadership opportunity combines two vital clinical programs aimed at improving patient outcomes and enhancing care delivery. What You'll Lead: Oversight of a full-scope CWOCN practice encompassing pediatrics to adults in medicine, surgery, oncology, and outpatient care. Leadership and development of the Diabetes Resource Nurses (DRN) team, advancing diabetes education and resource support throughout the UNC Medical Center. Fostering a collaborative, innovative environment where nurses work together to solve complex patient care challenges. Management of care delivery for complex wound cases, including Negative Pressure Wound Therapy (NPWT), ensuring high-quality outcomes in a growing service line. Leading quality improvement initiatives such as reducing hospital-acquired pressure injuries (HAPI) and improving outcomes for new ostomates. Mentoring, education, and coaching to empower both teams and promote continuous professional development. Why Lead Our Teams? Our WOCN and DRN services are expanding alongside the anticipated launch of a complex wound service, bringing new expertise and resources to meet the growing wound care and diabetes management needs across North Carolina. As manager, you'll be instrumental in shaping the future of these critical care areas, building strong provider partnerships, and ensuring your teams' success in delivering meaningful patient outcomes. If you are passionate about nursing leadership and ready to make a broad impact across wound care and diabetes education, we want to hear from you! Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Patient Services Manager II assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
• Licensed to practice as a Registered Nurse in the state of North Carolina.
• BLS required.
• Two (2) years of professional nursing experience in a tertiary care setting, and one (1) year of experience in the area assigned.

Responsibilities

• Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management - Effectively manages human resources and creates an environment conducive to staff recruitment and retention. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence into standards of practice.
• Quality Improvement-Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals