RN Patient Representative Coordinator
About The Position
RN Patient Care Advocate - Patient Experience Full-time, first shift Job Description: The Patient Care Advocate receives, handles, and responds to patient complaints/grievances and other needs. Serve as a liaison by listening to concerns, identifying opportunities for improvement, and seeking solutions through the appropriate administrative channels. Collaborate with the healthcare team to improve patient care and promote positive patient, family, physician, and caregiver communication. Serve as the Patient & Family Engagement (PFE) Coordinator, providing leadership to the Patient & Family Advisory Council (PFAC). Assist patients and the public with executing advance directives. Coordinate operational tasks related to the patient experience survey process
Requirements
- Bachelor's degree in nursing, Communications, Business Administration, or other healthcare related field required.
- Active RN license issued by the state of KY required.
- Minimum of 2 years of experience in patient advocacy, healthcare navigation/operations, or a related role within a hospital or healthcare setting.
- Notary Public preferred upon hire, required within 90 days.
Nice To Haves
- Notary Public preferred upon hire
Responsibilities
- Receives, handles, and responds to patient complaints/grievances and other needs.
- Serve as a liaison by listening to concerns, identifying opportunities for improvement, and seeking solutions through the appropriate administrative channels.
- Collaborate with the healthcare team to improve patient care and promote positive patient, family, physician, and caregiver communication.
- Serve as the Patient & Family Engagement (PFE) Coordinator, providing leadership to the Patient & Family Advisory Council (PFAC).
- Assist patients and the public with executing advance directives.
- Coordinate operational tasks related to the patient experience survey process
Benefits
- Tuition Assistance reimbursement program
- Paid Time Off available for use upon hire
- Company paid Maternity and Paternity Leave
- Bereavement Leave (includes pets)
- Employee Assistance Program
- Retirement plans with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
