RN, Patient Placement Coordinator, Evenings

Advocate Health and Hospitals Corporation•Wake Forest, NC

1d•$38 - $56

About The Position

Department: 34006 Wake Forest Baptist Medical Center - Patient Placement Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: 10 am-10pm, 3 shifts per week, 36 hours weekly, weekend rotation of every third weekend required. Pay Range $37.50 - $56.25 Education/Experience: Graduate of an accredited school of nursing for registered nurses, BSN preferred; 3-5 years medical -surgical hospital experience; varied experience preferred, especially emergency room and/ or critical care. Reports To: Manager of Patient Flow Operations Center. Licensure, Certification and/or Registration: Current licensure to practices as a Registered Nurse in the state of applicable state; BCLS certification preferred; valid drivers license Essential Functions: 1. Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. 2. Serves as the liaison between the medical staff of the referring facility and the medical staff of WFBH to ensure a smooth inbound patient transfer process. 3. Provides guidance to referring facilities as to the most appropriate service or medical specialty to address their patients? medical needs. 4. Interacts with Patient Logistics staff to ensure appropriate and timely placement of patients accepted for transfer to the Medical Center. 5. Interacts with coworkers in an effective, positive and professional manner to encourage a cohesive work environment. 6. Engages in efficient assessments with outside providers to identify the appropriate service for the patient to be assigned to, based on bed and service availability. 7. Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions. 8. Demonstrates responsibility for professional and personal development. 9. Interacts frequently with the Care Coordinator in the Operations Center to identify potential patients who can be transferred from WFBH to one of our system hospitals. Skills and Qualifications: Previous experience in a call center preferred. Excellent customer service skills. Experience in multidisciplinary team collaboration preferred. Excellent telephone speaking voice and listening skills. Excellent knowledge of the nursing process and critical thinking skills. Basic computer skills with ability to navigate within multiple screens comfortably. Typing speed of 35 wpm minimum. Excellent organizational skills and the ability to work within a fast paced environment Physical Requirements: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity x Standing x Walking x Sitting x Bending x Reaching with arms x Finger and hand dexterity x Talking x Hearing x Seeing x Lifting, carrying, pushing and or pulling: x 20 lbs. maximum x 50 lbs. maximum x 100 lbs. maximum Work Environment: Clean comfortable climate. Moderate noise environment. Subject to stressful situations. Subject to emergency/crisis situations. Subject to multiple calls and inquiries Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Requirements

Graduate of an accredited school of nursing for registered nurses
3-5 years medical -surgical hospital experience
Current licensure to practices as a Registered Nurse in the state of applicable state
Excellent customer service skills
Excellent telephone speaking voice and listening skills
Excellent knowledge of the nursing process and critical thinking skills
Basic computer skills with ability to navigate within multiple screens comfortably
Typing speed of 35 wpm minimum
Excellent organizational skills and the ability to work within a fast paced environment

Nice To Haves

BSN preferred
varied experience preferred, especially emergency room and/ or critical care
BCLS certification preferred
valid drivers license
Previous experience in a call center preferred
Experience in multidisciplinary team collaboration preferred

Responsibilities

Adheres to general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
Serves as the liaison between the medical staff of the referring facility and the medical staff of WFBH to ensure a smooth inbound patient transfer process.
Provides guidance to referring facilities as to the most appropriate service or medical specialty to address their patients? medical needs.
Interacts with Patient Logistics staff to ensure appropriate and timely placement of patients accepted for transfer to the Medical Center.
Interacts with coworkers in an effective, positive and professional manner to encourage a cohesive work environment.
Engages in efficient assessments with outside providers to identify the appropriate service for the patient to be assigned to, based on bed and service availability.
Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions.
Demonstrates responsibility for professional and personal development.
Interacts frequently with the Care Coordinator in the Operations Center to identify potential patients who can be transferred from WFBH to one of our system hospitals.

Benefits

Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program