RN Office Supervisor - Infusion Oncology

Summit Health•Clifton, NJ

About The Position

RNOS based in Clifton, but will split time in Florham Park Essential Job functions: Under the supervision of the Clinical Practice Manager, is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care. Be the liaison between the Physician and staff. Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Clinical Practice Manager. Serves as a role model and consultant for staff. In collaboration with the Clinical Coordinator/Clinical Practice Manager, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures. Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitors and controls overtime use. Manages weekly staff swipe reports. Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Clinical Coordinator/Clinical Practice Manager, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. Works with QI/Practice Transformation and Clinical Practice Manager to implement and create action plans for SMG clinical quality improvement process at the POD level. Monitors all Quality dashboards. Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues. In collaboration with Practice Transformation Department, advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21 day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications. Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SMG policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Clinical Practice Manager. In collaboration with Nurse Educator, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential. In collaboration with Pod liaison and Clinical Coordinator/Clinical Practice Manager implements customer service action plans. Holds monthly POD staff meetings; communicates pertinent SMG initiatives and information to staff. Attends Clinical Practice Manager’s meetings. General Job functions: Delivers direct patient care within the scope of licensure and in accordance with SMG policy. Prioritizes patient care by implementing physician orders and nursing procedures. Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR. Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste. Facilitates transition of care to UCC/Hospital. Other duties as required. Physical Job Requirements: Physical Job Requirements: Pushing and pulling, taking frequency and weight into consideration. Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration. Physical mobility, which includes movement from place to place on the job, taking distance and speed into account. Physical agility, which includes ability to maneuver body while in place. Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching Endurance (e.g. continuous typing, prolonged standing/bending, walking). Environmental Risks: Chemicals, Chemotherapy and Fumes Loud noises Vibration Extreme temperatures Confined spaces Allergens: dust, mold and/or pollen Magnetic fields Radiation Sharps Latex Blood-borne Pathogens: Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens. Contact with patients or patient specimens are possible. Unplanned or unexpected exposure.

Requirements

Associates degree required. Bachelor’s degree preferred
New Jersey State Nursing License and BLS certification required
Oncology Nursing Society's Chemotherapy Immunotherapy certification or equivalent hospital-based certification required
2-4 years RN Oncology work experience
Valid Drivers license and Auto Insurance
Knowledge of current nursing practices and protocols
Previous experience working directly with physicians required
Ability to communicate in English, both orally and in writing
Strong interpersonal and organizational skills
Ability to perform diverse work assignments with time limitations with a high degree of accuracy
Ability to use problem solving, critical thinking and priority setting skills
Demonstrates flexibility with various work schedules

Nice To Haves

Willing to train an experienced Oncology RN interested in a management track.

Responsibilities

planning, organizing, and coordinating daily operations to ensure quality patient care
Be the liaison between the Physician and staff
Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Clinical Practice Manager
Serves as a role model and consultant for staff
ensures policies and procedures are properly communicated and adhered to
Ensures staff members are competent in emergency protocol and procedures
Completes and populates Physician and staff monthly schedules
Maintains the automated schedule
Manage staff PTO requests
Identifies staffing needs in advance, assists in utilizing resources effectively
Monitors and controls overtime use
Manages weekly staff swipe reports
Coordinates and assists with training, monitoring, and evaluation of staff
Plans and assists in the hiring and orientation of new office staff
evaluates clinical staff according to SMG policy and provides ongoing feedback
Conducts an annual performance evaluation including obtaining physician input on each staff member of the department
Works with QI/Practice Transformation and Clinical Practice Manager to implement and create action plans for SMG clinical quality improvement process at the POD level
Monitors all Quality dashboards
Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues
advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems
Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21 day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications
Works with the physician POD Liaison(s) to ensure efficient office operations
Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SMG policies
Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications
Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Clinical Practice Manager
maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education
Increases operational efficiency in PODs through cross training of personnel
Supports any/all Career Ladder opportunities to bring staff to their highest potential
implements customer service action plans
Holds monthly POD staff meetings; communicates pertinent SMG initiatives and information to staff
Attends Clinical Practice Manager’s meetings
Delivers direct patient care within the scope of licensure and in accordance with SMG policy
Prioritizes patient care by implementing physician orders and nursing procedures
Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly
Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR
Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste
Facilitates transition of care to UCC/Hospital
Other duties as required