RN Office Based Telephone Triage | Full Time
About The Position
Under the direction of the Triage/on-call supervisor the Telephone Triage RN responds to patient and/or care giver needs via the telephone. The RN prioritizes and responds to calls received, in a timely manner. S/he incorporates nursing skills and appropriate questions to accurately evaluate problems/needs and instruct the patient/care giver in accordance with the plan of care. Schedules vary based on position. Position Details Work Location: In-office position located at 4266 Sunbeam Road, Jacksonville FL. No work from home at this time. Days/Typical Work Shift Schedule: Full Time Position Week 1: 38 hours: Tuesday, Thursday, Saturday, Sunday (weekend shifts are 9a-7p) Week 2: 26 hours: Tues, Wed, Thur Weekday start times may vary between 5am and 2pm, based on shift availability and preferred schedule. Compensation: $35.00 - $37.00 hour base rate; plus additional shift differential pay.
Requirements
- RN State of Florida Nursing license
- current Drivers license State of Florida, with a driving record acceptable to Community Hospice insurance carrier.
- Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying.
- Typical qualifications would be equivalent to:
- Bachelor’s Degree in Nursing, Associates Nursing Degree or degree from a diploma nursing program
- Principles and practices of nursing.
Nice To Haves
- Acute care setting, oncology, home health setting, and/or hospice experience desired, two years minimum preferred
Responsibilities
- Actively receive and process incoming calls for all lines of healthcare businesses.
- Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.
- Completes telephonic or virtual assessment of patient for effective symptom management.
- Collaborates with patient, family/caregiver, and practitioner regarding goals of care and changes in treatment plan.
- Provides information and education regarding disease progression and anticipated needs at end of life.
- Provides instruction to the patient/care giver in accordance with the plan of care or changes in plan of care.
- Provides appropriate emotional support during all conversations with patients/caregivers.
- Conducts follow up and collaboration calls as needs arise or as requested by the team.
- Provides change of status updates to supervisor (such as ER visit disposition or death) per protocol.
- Call physician or APRN as necessary for change in plan of care.
- Collaborate with supervisor or Interdisciplinary Group (IDG) team to determine appropriate discipline to respond to call and/or visit need.
- Arranges for medications and supplies based on urgency, per policy.
- Communicates with staff, physicians, community resources, and vendors providing accurate information regarding patient’s needs/problems.
- Documents all phone call encounters with patients/caregivers in the Electronic Medical Records system (EMR) in a timely manner per CHPC protocol.
- Leaves accurate and detailed report, per protocol, to IDG team members, after all calls including death calls, per protocol.
- Promotes agency image within the community; displays courtesy, tact, and patience within the organization and during community interactions.
- Demonstrates appropriate dress and grooming; maintains a good attendance record; notifies agency of absences according to policy.
- Uses chain of command for problem solving; attends staff meetings on a regular basis.
- Uses supplies and equipment appropriately in a cost-effective manner.
- Keeps neat and legible written documentation.
- Participates in agency quality assurance and complies with Compliance Program.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
