RN Manager, Clinical Support Services

ThedaCare • Appleton, WI

21d • Onsite

About The Position

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Manager, Clinical Support Services is responsible for the leadership and ongoing management of ThedaCare scheduling, deployment processes, and patient placement services. Coordinates and collaborates with leaders to strategically allocate resources across ThedaCare to optimize clinician throughput against patient throughput to improve responsiveness to patient needs. Provides strategic project management, facilitation, and continuous improvement opportunities to develop a staffing model, scheduling/deployment practices, and utilization of a software platform to enhance clinical outcomes. Job Description: This role is directly overseeing our House Supervisor department, Direct Access, and Staffing Resources. No big travel needed and will office out of Appleton.

Requirements

• Bachelor of science degree in nursing
• Five years of progressive responsibility in a healthcare setting
• Three years of leadership experience to include leading teams and/or projects
• Current Wisconsin RN Licensure
• American Heart Association Basic Life Support (BLS)
• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of Fifty (50) pounds without assistance.
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
• Auditory and visual ability to assess and provide nursing care
• Ability to move throughout hospital departments and floors on a daily basis
• Frequent exposure to sharp objects and instruments
• Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock
• Occasional high noise level in work environment
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents
• Standing and/or walking for extended periods of time
• Transporting, transferring, positioning patients and/or equipment from one location to another; little likelihood for injury if proper body mechanics and procedures are followed
• Occasional contact with aggressive and combative patients
• Frequent sitting with movement throughout office space
• Use of computers throughout the work day

Responsibilities

• Effectively manages team members in a manner consistent with ThedaCare policies and values.
• Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.
• Is accountable for daily activities and work processes that result in quality outcomes.
• Oversees and ensures accuracy of time and attendance and payroll practices.
• Upholds and models mission, vision, values, and assists team members in understanding how their day to-day jobs contribute to ThedaCare strategy.
• Develops quality improvement processes to include goals and performance measurements and leading teams to excellence.
• Develops collaborative relationships with members of the care team and departments.
• Ensures team members are properly trained and informed of procedures, policies, and processes that result in high reliability, safety, and quality outcomes.
• Provides mentoring and opportunities for growth for team members to meet their professional goals.
• Manages daily staffing plan to meet productivity standards and the needs of the patient.
• Works with the director to develop action plans related to budget and budget variances.
• Contributes to the preparation and implementation of the annual budget, and collaborates when making decisions that have long-term impact on cost-effective care.
• Demonstrates, anticipates, and proactively manages risks to prevent crises.
• Provides strategic direction to maximize staffing resources by proactively consulting with leaders to manage FTE commitments, schedule balance, training needs of leaders, and consistent utilization of ThedaCare policies and practices.
• Anticipates patient flow and oversees patient placement from all points of entry, and works in conjunction with physicians and leaders to prioritize admissions based on medical need.
• Optimizes analytics to communicate actionable data influential to improving future staffing plans.
• Oversees scheduling technology solutions and ensures optimal utilization to achieve system efficiencies.
• Participates in the research to resolve and improve new and existing functionality.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees