RN Manager, Clinical Support Services

Thedacare • Appleton, WI

65d • Onsite

About The Position

The Manager, Clinical Support Services is responsible for the leadership and ongoing management of ThedaCare scheduling, deployment processes, and patient placement services. Coordinates and collaborates with leaders to strategically allocate resources across ThedaCare to optimize clinician throughput against patient throughput to improve responsiveness to patient needs. Provides strategic project management, facilitation, and continuous improvement opportunities to develop a staffing model, scheduling/deployment practices, and utilization of a software platform to enhance clinical outcomes.
Job Description:
This role is directly overseeing our House Supervisor department, Direct Access, and Staffing Resources. No big travel needed and will office out of Appleton.

Requirements

• Bachelor of science degree in nursing
• Five years of progressive responsibility in a healthcare setting
• Three years of leadership experience to include leading teams and/or projects
• Current Wisconsin RN Licensure
• American Heart Association Basic Life Support (BLS)

Responsibilities

• Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.
• Is accountable for daily activities and work processes that result in quality outcomes.
• Oversees and ensures accuracy of time and attendance and payroll practices.
• Upholds and models mission, vision, values, and assists team members in understanding how their day-to-day jobs contribute to ThedaCare strategy.
• Develops quality improvement processes to include goals and performance measurements and leading teams to excellence.
• Develops collaborative relationships with members of the care team and departments.
• Ensures team members are properly trained and informed of procedures, policies, and processes that result in high reliability, safety, and quality outcomes.
• Provides mentoring and opportunities for growth for team members to meet their professional goals.
• Manages daily staffing plan to meet productivity standards and the needs of the patient. Works with the director to develop action plans related to budget and budget variances. Contributes to the preparation and implementation of the annual budget, and collaborates when making decisions that have long-term impact on cost-effective care.
• Demonstrates, anticipates, and proactively manages risks to prevent crises.
• Provides strategic direction to maximize staffing resources by proactively consulting with leaders to manage FTE commitments, schedule balance, training needs of leaders, and consistent utilization of ThedaCare policies and practices.
• Anticipates patient flow and oversees patient placement from all points of entry, and works in conjunction with physicians and leaders to prioritize admissions based on medical need.
• Optimizes analytics to communicate actionable data influential to improving future staffing plans.
• Oversees scheduling technology solutions and ensures optimal utilization to achieve system efficiencies. Participates in the research to resolve and improve new and existing functionality.

Benefits

• Lifestyle Engagement
• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability
• e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees