RN Lead in Outpatient Family Medicine

Unity Care NW•Bellingham, WA

1d•$44 - $54

About The Position

The RN Lead provides day-to-day leadership and assists with optimizing the roles, functions, efficiency, and performance of Medical Department RNs as part of an integrated, outpatient primary care team. This role supports Clinic RNs, RN Care Managers, Communicable Disease RN, Triage RN and new RN hires, ensuring consistent workflows, strong clinical practice standards, and a coordinated patient care experience. The primary duties and responsibilities include: 1. Provides leadership to assigned RN staff: a. Assigns daily RN tasks and responsibilities based on clinic needs and staff competency. b. Reviews progress of work and offers suggestions and direction for problem-solving. c. Provides coaching, clinical guidance, and peer support to RNs. d. Leads group discussions, workflow improvement sessions, and RN meetings. e. Provides timely feedback to the Medical Operations Manager regarding team performance, workflow gaps, or resource needs. 2. Optimizes RN workflow, function and performance: a. Reviews RN staffing and schedules each day, adjusting coverage based on callouts, visit needs, same-day demand, and provider support. b. Ensures consistent application of workflows across Clinic RNs, RN Care Managers, Communicable Disease RN, and Triage RN roles. c. Assists with development, maintenance, and training of RN workflows and standing orders. d. Keeps current on UCNW policies, clinical protocols, and departmental standards. e. Monitors RN task distribution and works with leadership to improve efficiency and coverage strategies. f. Supports implementation of quality and operational initiatives affecting nursing services. 3. Clinical operations, Care Coordination, and Documentation: a. Provides clinical support within RN scope, including telephone and in-person triage, nurse visits, chronic disease management support, patient education, medication reconciliation, and protocol-based refills. b. Supports care coordination workflows such as TOC calls, preventive outreach, and care-gap closure, ensuring safe and timely follow-up for high-risk and complex patients. c. Troubleshoots clinical gaps, escalating urgent or high-risk concerns to the Medical Operations Manager or Medical Director as appropriate. d. Responds to urgent patient care needs and assists in maintaining safe and efficient clinic flow. e. Uses the EMR to document care, manage tasks, and ensure timely completion of in-basket messages and follow-up actions. f. Ensures task loops are closed for labs, imaging, referrals, and other clinical work. g. Communicates with Care Team members using SBAR when appropriate to support coordinated care. h. Promotes adherence to protocols, standing orders, and documentation standards across the RN team. 4. In partnership with Medical Operations Manager leads RN onboarding, training, and competency development: a. Provides onboarding for new RNs using established checklists, workflows, and training plans. b. Coaches staff through procedural skills, standing-order workflows, and Epic documentation. c. Monitors competency progress and identifies skill or knowledge gaps early. d. Models’ effective clinical practices, communication, and team-based care behaviors. e. Supports ongoing training needs as workflows or scope expand. 5. Supports patient care experience and team culture a. Promotes and models Shared Team Agreements and patient-first communication. b. Responds to patient escalations related to RN-delivered care and ensures timely follow-up. c. Addresses concerns within scope and keeps Medical Operations Manager informed on progress and outcomes. Reinforces a culture of accountability, reliability, and collaboration within the RN team.

Requirements

Washington State RN License
Basic Life Support (BLS) Certification (can get certified when starting)
Ability to use the following software: Microsoft Outlook, Microsoft Word, Electronic Medical Records, patient scheduling system, HR/Payroll program, training systems and SharePoint.
Ability to work at both our Bellingham and Ferndale locations on a regular basis

Responsibilities

Provides leadership to assigned RN staff
Optimizes RN workflow, function and performance
Clinical operations, Care Coordination, and Documentation
In partnership with Medical Operations Manager leads RN onboarding, training, and competency development
Supports patient care experience and team culture

Benefits

A friendly and collaborative team environment
A competitive compensation package
Outpatient clinic only – no hospital work
Day shifts only – no nights
No Sunday shifts
Medical, dental, & vision insurance
401(k) retirement plan with employer match after 1 year of eligibility
6 paid holidays
Generous paid time off of 108 hours accrued in Year 1 gradually increasing to 196 hours per year over 10 years
Paid sick leave
Continuing Education
Reimbursement of Washington State license renewal fees
Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
Life/Accidental Death & Dismemberment (AD&D) insurance
Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
Flexible Spending Account
Self-funded Health Savings Account on Base Medical Insurance Plan
Employee Assistance Program
Alternative transportation incentives
Healthy Living reimbursement
Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonuses & Will preparation services