RN II, Care Manager- Ortho/Transplant

Horizon Blue Cross Blue Shield of New Jersey•Hopewell, NJ

22h

About The Position

This position is responsible for performing RN duties using established guidelines to ensure appropriate level of care as well as planning for the transition to the continuum of care. Performs duties and types of care management as assigned by management. Serves as mentor/trainer to new RN's and other staff as needed. Subject matter expert for the various projects and committees as needed. The Transplant Case Manager acts as an individual’s primary advocate and care coordinator throughout the entire transplant journey, from initial evaluation and education to post-transplant recovery and long-term care. The Transplant Case Manager navigates complex medical, social, and financial barriers by coordinating with multiple providers and agencies, ensuring appropriate care access, and providing crucial support to individuals and their families during a challenging and emotional process.

Requirements

High School Diploma/GED required.
Bachelor degree preferred or relevant experience in lieu of degree.
Requires a minimum of two (2) years clinical experience.
Requires minimum of two (2) years’ experience with health care payer experience.
Active Unrestricted NJ RN License or active Compact License Required.
Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint and Outlook).
Should be knowledgeable in the use of intranet and internet applications.
Requires knowledge of hospital structures and payment systems.
Requires working knowledge of case/care/disease management principles.
Requires working knowledge of operations of utilization, case and/or disease management processes.
Requires knowledge of health care contracts and benefit eligibility requirements.
Requires mentoring knowledge on the operations of utilization/case/disease management.
Requires ability to be an empathetic critical thinker.
Requires excellent communication and organizational skills and a high tolerance for ambiguity.
Ability to understand and communicate members benefits, claims and coordination focusing on advocacy principals and effective utilization.
Requires a candidate that can work in a collaborative team environment and is a team player who possesses strong analytical, critical thinking and interpersonal skills.
Requires exceptional multi-channel Communication and Interpersonal skills, including the ability to explain complex concepts clearly with compassion.
Adaptability/Flexibility
Analytical
Compassion
Interpersonal & Client Relationship Skills
Information/Knowledge Sharing
Judgment
Listening
Planning/Priority Setting
Problem Solving
Team Player
Time Management
Written/Oral Communication & Organizational Skills

Nice To Haves

CCM certification preferred.
Experience in active listening and motivational interviewing strongly preferred.

Responsibilities

Assesses patient's clinical need against established guidelines and/or standards to ensure that the level of care and length of stay of the patient are medically appropriate for inpatient stay.
Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided.
Coordinates and assists in implementation of plan for members.
Monitors and coordinates services rendered outside of the network, as well as outside the local area, and negotiate fees for such services as appropriate.
Coordinates with patient, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome.
Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care.
Monitors patient's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness.
Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided.
Encourages member participation and compliance in the case/disease management program efforts.
Documents accurately and comprehensively based on the standards of practice and current organization policies.
Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care.
Understands fiscal accountability and its impact on the utilization of resources, proceeding to self-care outcomes.
Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes.
Serves as mentor/trainer to new RN's and other staff as needed.
Acts as subject matter expert for respective area for projects.
May assume leadership type activities in team leads absence.
Represent clinical teams within committee meetings
Present reports required at committee meetings.
Subject matter expert for user acceptance testing for medical management system.
Outreaches to members identified by Horizon as needing Clinical Advocate services.
Applies critical thinking and clinical expertise to maximize outcomes while interacting with members and their families in a fast-paced environment.
Builds trusting relationships with members and their families utilizing Motivational Interviewing techniques.
Becomes knowledgeable in ASO client employer -sponsored benefits to assist members with questions related to medical benefits, claims, care coordination and other complex needs through explaining benefits and providing education and resources in plain language.
Advocates for members consistently throughout their healthcare journey by coordinating with members, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome.
Focuses on whole person approach, by eliminating “homework” or unnecessary burdens on the members, we can provide a more supportive and engaging experience that addresses overall well-being physical, mental, and emotional.