Reports to the Director/Manager Serves as an administrative resource for all staff and Managers during evenings, nights, holidays and weekends. Makes administrative decisions that directly affect patient care in various areas. Provides direction for problem-solving activities. Ensures that there is adequate functioning of the various departments within the hospital. Serves as a representative of the Nursing areas and acts as a liaison with other departments. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Functions as the Administrative Resource to Staff by: Facilitating patient care activities and supporting staff on assigned shift. Reporting to and providing direction in emergency/crisis situations (i.e., code blues, fire drills, snow emergencies, disasters, staff concerns, etc.). Functioning as an information resource to staff regarding policies, procedures and practices. Making rounds on Units/Departments and monitoring activities. Intervening appropriately to ensure the effectiveness of patient care activities/outcomes. Facilitating independent problem solving and decision making when working with staff in complex and/or unusual situations. Serving as a liaison among Memorial departments. Providing direction and assisting with defining solutions that ensure appropriate patient/staff outcomes. Providing appropriate information, communication and documentation to the Administrator on call, Managers and other staff, regarding situations and/or outcomes requiring follow-up and/or further intervention. Supporting and interpreting Memorial policies, procedures and standards. Recommending changes and/or enhancements to the appropriate Director/Manager. Assists with assigning work to staff that are unassigned and making staffing recommendations as needed. Facilitating patient placement in conjunction with the Admitting Department. Monitors and makes decisions in regards to the appropriate placement/transfer of patients. When notified, ensuring all nursing care and other activities are properly documented such as: incident reports, illness/absence reports, infection reports, work injury reports, code blues, etc. Conducting preliminary investigations into patient/family complaints and/or problems and referring to the Patient Representative. Taking appropriate action as necessary. Participating actively on committees and in in-services and attending other meetings as requested. Assisting in providing for patient/employee needs or services of closed departments (i.e., Employee Health Services or the Morgue) and notifying Managers or clinical staff as appropriate. Supervises Bed Management staff during shift. Maintains appropriate staff levels based on patient needs and budget. Supervises and Plans All Patient Admissions and Transfers into and within Facility by: Demonstrates a working knowledge of all processes specific to bed control activities. Places all patients according to approved policy and procedures. Utilizes effective assessment skills including review of applicable reports to plan and determine bed assignments and admission disposition for all admissions, including Emergency Room admits, direct admits, and procedural admissions (including add-ons). Utilizes effective critical thinking and analytical skills to process transfers from other facilities. Works with House/Patient Flow Supervisor to be aware of pending and confirmed discharges on each unit. Identifies different level of care (i.e., telemetry, critical care and med surg) bed availability to accommodate admissions and transfers. Collaborates with admitting physicians and/or their office staff on all direct admissions. Coordinates all transfers from other facilities, including coordination with admitting physicians and appropriate level of care. Collaborates with Infection Control when necessary regarding placement of patients. Knowledge of all procedures and communicates effectively with applicable staff on units for bed assignment. Communicates effectively with registration/admitting staff for accurate admissions. Receives telephone calls in a courteous and professional manner. Communicates information specific to the placement of patients, beds assignments and other related information. Updates the next shift of activities, concerns, and/or potential problems. Organizes and coordinates work activities, assignments, functions, and schedules to maximize efficiency, effectiveness, and productivity. Exercises effective judgment in day to day activities. Prioritizes tasks to meet predetermined deadlines and schedules. Attempts to resolve problems independently and in conjunction with the House/Patient Flow Supervisor. Performs other duties as required and/or requested based on the needs of the patient, department and organization. Collaborates and supervises transport and environmental services workflows to ensure efficient patient flow. Utilizes Assigned Computer Programs to Perform Job Duties by: Demonstrates proficiency in utilization of relevant technologies including Cerner, Teletracking and Active Staffer. Accurately enters all admissions and changes in Teletracking according to approved standard procedures. Maintains information in Teletracking in an up to date manner. Demonstrates working knowledge of admitting functions in Teletracking and Cerner to ensure accurate data for billing. Demonstrates working knowledge of patient placement technology and utilizes these technologies to make appropriate patient placements. Assists with Training of Associates and Supports the Management Team by: Assists in orienting new staff to patient placement policies and procedures. Performs other Functions to Maintain Personal Competence and Contribute to the Overall Effectiveness of the Department by: Expanding one's knowledge of Beacon Health System on an ongoing basis. Attending in-services and department meetings; also participating in continuing education and attending conferences as approved. Reading current literature relevant to position. Ensuring excellent customer service is provided by all team members. Throughout the shift and at the end of shift, advising other team members about any pending or high priority situations, etc., as necessary. Utilize critical thinking skills and active listening skills to troubleshoot arising issues. Participating in Kaizen events and workouts to improve patient flow processes. Completing other job-related duties and projects as assigned.