RN Field Staff Supervisor

Centria Healthcare•Grand Rapids, MI

41d

About The Position

The RN Field Staff Supervisor (Visiting RN) is responsible for completing in-home assessments, medication reconciliation, supply inventory, and ongoing medical status updates for Rehab Home Care (RH) and Private Duty Nursing (PDN) clients. This role ensures clinical compliance with accrediting agencies, state regulations, and funding source requirements while delivering exceptional support to field staff and clients. This position plays a key role in maintaining patient safety, clinical quality, and strong communication between operations, clinical leadership, and field staff. Success in this role includes: Adherence to Centria policies and clinical standards Flawless execution of visit-related tasks Timely, accurate documentation Meeting or exceeding qualitative and quantitative KPIs Demonstrating professionalism, collaboration, and superior customer service

Requirements

Current Registered Nurse (RN) license in good standing (required)
Minimum 1+ year of nursing experience
Basic computer proficiency
Working knowledge of a laptop/desktop PC
Proficiency in Microsoft Office Suite and Google Workspace (G Suite)
Ability to follow written and verbal instructions
Ability to communicate expressively and receptively
Strong documentation and clinical assessment skills
Ability to collaborate with interdisciplinary teams (Clinical, Operations, Field Staff)
Excellent customer service skills
Highly organized, with the ability to work under tight deadlines and shifting priorities

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred
Knowledge and/or experience in home care strongly preferred
Knowledge of SCI, TBI, respiratory failure, and pediatric populations a plus

Responsibilities

Monitor, schedule, and complete client visits (primarily face-to-face; telehealth as allowed).
Perform up to 20 visits per week, ensuring compliance with required timelines (Rehab: every 30 days; PDN: every 60 days).
Prepare and process all documentation associated with scheduled visits.
Review recent shift notes to understand client status and evaluate documentation quality.
Conduct root-cause analysis related to client hospitalizations.
Maintain client care plans, including creating, updating, sending, and tracking POCs and addendums.
Provide clinical education to clients, families/guardians, and field staff as needed.
Build relationships with field staff to offer support, coaching, and mentorship.
Communicate updates on client status promptly and effectively.
Collaborate with Clinical Leadership, Operations, and Healthcare teams for escalated care needs or staff support.
Provide a positive and professional experience for all clients and staff.
Perform Telehealth On-Call responsibilities when required.
Ensure compliance with Centria’s Code of Conduct, state and federal regulations, and payer/funding source requirements.
Report any violations of company policies or the Code of Conduct.
Act as an individual contributor with some financial oversight responsibilities.
Provide mentorship to designated clinical team members to support skill development and performance.