RN Epic Principal Trainer / Instructional Designer

Montage Health•Monterey, CA

About The Position

Under the leadership of the HIT Instructional Design and Communication Manager, the RN Epic Principal Trainer / Instructional Designer serves as the primary owner of end user education for assigned Epic and non Epic applications. This role is responsible for the design, development, maintenance, and governance of training curriculum, training environments, and education readiness for software implementations, upgrades, and optimization initiatives. The Instruction Designer partners closely with application analysts, operational leaders, Credentialed Trainers, and end users to ensure educational content accurately reflects validated workflows and supports safe, efficient, and effective system use across the organization. Responsibilities include but are not limited to: Serve as the Epic Principal Trainer for assigned applications, providing subject matter expertise in both technical functionality and operational workflows Own the end user education strategy for assigned applications, including new hire, upgrade, and post implementation training Act as the primary education liaison between application analysts and operational stakeholders Ensure all training content aligns with Epic standards, organizational policies, and validated workflows Curriculum Development and Instructional Design Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non Epic applications Translate complex workflows into clear, role based learning experiences using adult learning principles Create engaging learning activities, exercises, simulations, and reference materials Design and maintain assessments, quizzes, and competency measures to evaluate effective knowledge transfer Training Environment Ownership Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow driven scenarios Ensure training environments accurately reflect production workflows and support curriculum objectives Participate in testing and workflow validation of application changes prior to release into training and production environments Credentialed Trainer (CT) Program Oversight Lead and oversee the Credentialed Trainer program for assigned applications Train, coach, and support Credentialed Trainers and super users who assist with end user education Monitor adherence to curriculum standards, workflow accuracy, and instructional quality Support ongoing competency and readiness of Credentialed Trainers Training Delivery and Support Conduct end user training as needed, particularly for specialty roles, go live support, or when Credentialed Trainers are unavailable Provide education support during implementations, upgrades, and new version releases Document education related issues and partner with application teams to address gaps Online Learning and Continuous Improvement Oversee implementation and maintenance of online learning programs for assigned applications Maintain fluency in instructional design trends, learning technologies, and Epic education best practices Continuously evaluate and improve training effectiveness based on feedback and outcomes HIT departmental responsibilities Maintain a strong focus on customer service, responsiveness, and end user experience Communicate effectively with stakeholders through clear written and verbal communication Troubleshoot and resolve technical or training related issues within scope Demonstrate proficiency with HIT tools, applications, and processes Follow departmental and organizational policies, procedures, and standard operating practices

Requirements

Instructional design and education program planning
Development of training curriculum and materials
Adult learning principles and knowledge transfer assessment
Classroom facilitation and learner coaching
Customer service and stakeholder engagement
Use of instructional design software (e.g., Snagit, Camtasia, Captivate or equivalent)
Microsoft Office applications
Active Registered Nurse license; CA RN license due within 1 year of hire.
Epic certification(s) required within established timelines to support assigned applications and Epic version updates
Snagit and Camtasia certifications required within 90 days of hire and maintained as software versions change
Bachelor’s degree in healthcare, informatics, education, business, or information systems required.

Nice To Haves

Epic Principal Trainer or Credentialed Trainer experience
Building, testing, and maintaining Epic Training Environments
Learning Management Systems and organizational learning platforms
Healthcare or clinical environment experience
IT issue tracking or ticketing systems (e.g., ServiceNow)

Responsibilities

Serve as the Epic Principal Trainer for assigned applications, providing subject matter expertise in both technical functionality and operational workflows
Own the end user education strategy for assigned applications, including new hire, upgrade, and post implementation training
Act as the primary education liaison between application analysts and operational stakeholders
Ensure all training content aligns with Epic standards, organizational policies, and validated workflows
Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non Epic applications
Translate complex workflows into clear, role based learning experiences using adult learning principles
Create engaging learning activities, exercises, simulations, and reference materials
Design and maintain assessments, quizzes, and competency measures to evaluate effective knowledge transfer
Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow driven scenarios
Ensure training environments accurately reflect production workflows and support curriculum objectives
Participate in testing and workflow validation of application changes prior to release into training and production environments
Lead and oversee the Credentialed Trainer program for assigned applications
Train, coach, and support Credentialed Trainers and super users who assist with end user education
Monitor adherence to curriculum standards, workflow accuracy, and instructional quality
Support ongoing competency and readiness of Credentialed Trainers
Conduct end user training as needed, particularly for specialty roles, go live support, or when Credentialed Trainers are unavailable
Provide education support during implementations, upgrades, and new version releases
Document education related issues and partner with application teams to address gaps
Oversee implementation and maintenance of online learning programs for assigned applications
Maintain fluency in instructional design trends, learning technologies, and Epic education best practices
Continuously evaluate and improve training effectiveness based on feedback and outcomes
Maintain a strong focus on customer service, responsiveness, and end user experience
Communicate effectively with stakeholders through clear written and verbal communication
Troubleshoot and resolve technical or training related issues within scope
Demonstrate proficiency with HIT tools, applications, and processes
Follow departmental and organizational policies, procedures, and standard operating practices