RN Director of Clinical Services

Heartland Hospice • Stevens Point, WI

13d

About The Position

Overview Lead Clinical Excellence. Deliver Compassionate Care. Transform Hospice Services. We are seeking a RN Director of Clinical Services to join our team. Reporting to the Executive Director, this role is responsible for ensuring the appropriate delivery of hospice services, compliance with Medicare Hospice Benefit Conditions of Participation, state regulations, and Gentiva’s patient-first operating model. The Director will oversee clinical and operational performance, staffing, quality, and cost management while fostering a culture centered on compassion, dignity, and respect. Key Responsibilities Oversee daily operations and delivery of hospice clinical services, ensuring high-quality, patient-centered care Establish, implement, and evaluate clinical goals and objectives aligned with regulatory standards and organizational philosophy Manage hospice physician schedules, certification/recertification processes, and clinical oversight issues Provide leadership, mentorship, and clinical oversight to nursing staff and interdisciplinary teams Monitor clinical outcomes, quality metrics, patient satisfaction, and performance indicators to drive continuous improvement Collaborate with Executive Director and team on census management, staffing plans, and cost control strategies Maintain compliance with federal, state, and local regulations, including Medicare and state survey requirements Participate in orientation, training, and professional development programs for clinical and office staff Oversee budgeting and management of pharmacy, DME, labor, and supply costs About You Specialized Knowledge and Skills Comprehensive knowledge of hospice principles, industry standards, regulations, and best practices (Medicare, Medicaid, JCAHO, ACHC) Expertise in nursing practice with the ability to assess patients accurately and make sound clinical decisions Strong leadership and collaboration skills with proven ability to supervise, teach, and develop staff Proficiency with Microsoft Office Suite, EMR systems (HomeCare HomeBase preferred), and mobile technology Ability to manage time, prioritize tasks, and maintain confidentiality Education and Experience Graduate of an accredited school of nursing; Bachelor’s degree in Nursing preferred Current RN license in the state of residence Minimum 3 years of direct patient care experience, including at least 2 years in hospice or home-based care Minimum 1 year of management experience Licenses and Certifications Current RN license to practice in state of residence CPR certification Valid driver’s license, current automobile insurance, and access to reliable transportation We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to lead compassionate care initiatives and transform the hospice experience for patients and families. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Heartland Hospice Our Company At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. Related Job Titles Hospice RN leadership, Director of Clinical Services jobs, Hospice nurse director, Hospice compliance RN, and Medicare Hospice regulations

Requirements

• Comprehensive knowledge of hospice principles, industry standards, regulations, and best practices (Medicare, Medicaid, JCAHO, ACHC)
• Expertise in nursing practice with the ability to assess patients accurately and make sound clinical decisions
• Strong leadership and collaboration skills with proven ability to supervise, teach, and develop staff
• Proficiency with Microsoft Office Suite, EMR systems (HomeCare HomeBase preferred), and mobile technology
• Ability to manage time, prioritize tasks, and maintain confidentiality
• Graduate of an accredited school of nursing
• Current RN license in the state of residence
• Minimum 3 years of direct patient care experience, including at least 2 years in hospice or home-based care
• Minimum 1 year of management experience
• CPR certification
• Valid driver’s license, current automobile insurance, and access to reliable transportation

Nice To Haves

• Bachelor’s degree in Nursing preferred
• HomeCare HomeBase preferred

Responsibilities

• Oversee daily operations and delivery of hospice clinical services, ensuring high-quality, patient-centered care
• Establish, implement, and evaluate clinical goals and objectives aligned with regulatory standards and organizational philosophy
• Manage hospice physician schedules, certification/recertification processes, and clinical oversight issues
• Provide leadership, mentorship, and clinical oversight to nursing staff and interdisciplinary teams
• Monitor clinical outcomes, quality metrics, patient satisfaction, and performance indicators to drive continuous improvement
• Collaborate with Executive Director and team on census management, staffing plans, and cost control strategies
• Maintain compliance with federal, state, and local regulations, including Medicare and state survey requirements
• Participate in orientation, training, and professional development programs for clinical and office staff
• Oversee budgeting and management of pharmacy, DME, labor, and supply costs

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees