RN Coordinator - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt) (Non-Union)

University of Southern California•Las Vegas, NV

12h•Onsite

About The Position

The RN Coordinator serves as a valued member of the departmental management team, providing guidance to other RNs, LVNs, MAs, and clinical/administrative staff within a clinic setting. This role involves performing complex and varied administrative and clinical assignments, acting as a primary contact for physicians, staff, patients, and external departments to address issues. The coordinator assists in managing clinical unit operations, serves as the primary competency validator/educator for clinical staff, and is responsible for telephone triage for same-day appointments, overseeing a team of triage nurses. As an integral part of the multidisciplinary team, the Registered Nurse also utilizes the nursing process to provide therapeutic care to patients and their families in the outpatient setting, ensuring patient privacy, safety, confidentiality, and compliance with infection control policies. The position requires complex, independent problem-solving, especially when overseeing clinical floor staff and patient care coordinators across multiple practice sites or managing patient care in a clinic. Essential duties include following policies and procedures, using evidence-based care plans, managing high-risk patient cases with an interdisciplinary team, conducting individualized clinical evaluations, acting as a liaison, monitoring pending items, developing strong team relationships, ensuring exam rooms are supplied, directing discharge planning, promoting security, responding to emergencies, participating in quality evaluation, advocating for patients, and maintaining a safe environment. Key nursing process applications include assessment, diagnosis, intervention (medication administration, procedures, delegation), documentation, patient/family education, and effective communication. The role also involves organizational tasks like time management and overseeing daily clinic flow, and strict adherence to regulatory agency requirements such as National Patient Safety Goals, HIPAA, OSHA, and TJC. Professional development through hospital/nursing activities, educational workshops, and assisting in patient education material development is also expected.

Requirements

Bachelor’s Degree in Nursing (BSN)
2 years’ experience in outpatient/inpatient clinical practice.
Excellent communication skills, including the ability to speak, read and write English proficiently.
Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.
Registered Nurse - RN (CA Board of Registered Nursing)
Basic Life Support (BLS) Healthcare Provider from American Heart Association
Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)
Registered Nurse - Nevada State Board (Nevada Registered Nurse is exempt from CA Board RN License)

Nice To Haves

Certified Case Manager - CCM (CMSA)
Professional certification

Responsibilities

Provide guidance to other RNs, LVNs, MAs, and clinical/administrative staff.
Perform complex and varied administrative and clinical assignments.
Serve as a personal contact for physicians, staff, patients, and outside departments to address problems, issues, or concerns.
Assist in management of clinical unit operations.
Serve as the primary competency validator/educator for the clinical staff.
Provide telephone triage for same day appointments.
Oversee a team of triage nurses.
Utilize the nursing process to provide therapeutic care to patients and their families in the outpatient setting.
Ensure patient's right to privacy, safety, and confidentiality is maintained.
Maintain a safe environment in accordance with standards, policies, and safety regulations.
Ensure compliance with infection control policies.
Perform complex, independent problem solving when overseeing clinical floor staff and patient care coordinators across multiple practice sites or overseeing patient care in a clinic.
Follow policies and procedures and demonstrate ability to access online manuals and references.
Use evidence-based, comprehensive care plans to manage patients.
Work closely with interdisciplinary care team and technology to identify high-risk, complex patient cases.
Manage care, including referral management, care planning, post-discharge planning, and coordinating community-based and transitional care needs.
Conduct individualized clinical evaluations of patients, their health needs, and concerns.
Develop personalized action plans, provide education, monitor patients’ progress, and modify care plans accordingly.
Act as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities, and special requests.
Monitor status of pending items and follow-up, as needed.
Develop a cohesive and strong team-oriented relationship with providers, nurses, and other healthcare professionals.
Evaluate and report on patient health outcomes and work in partnership with the interdisciplinary healthcare team.
Ensure that exam rooms and treatment areas are supplied and maintained adequately by support personnel.
Direct discharge planning process in support of treatment adherence and medication compliance.
Assist with transitions for patients discharged from an in-patient hospital to home.
Promote security by alerting appropriate personnel for safety, fire, and other unsafe situations.
Report any unusual occurrences to supervisor.
Respond to emergency situations using standard emergency protocols and procedures.
Participate in monitoring and evaluating the quality and appropriateness of patient care.
Contribute objective data regarding performance of other clinical staff members, as requested.
Guide, intervene, and advocate on behalf of patients, their caregivers, and/or families in navigating and comprehending the healthcare system.
Coordinate resources in the community to ease transition.
Triage patient phone calls and provide guidance and direction to inquiries per protocols under the direction of a physician and within the scope of practice.
Transfer learned scientific knowledge into practical application in applying the nursing process.
Complete nursing assessment and screening upon patient arrival at each appointment.
Interpret assessment information and formulate nursing diagnosis.
Administer medications as ordered and complete re-assessments as indicated.
Complete patient care procedures correctly per policy.
Delegate tasks based on others’ scope of practice and competency.
Act as patient advocate.
Ensure documentation is complete and correct on all encounters.
Ensure medication list is current and complete.
Train staff to provide patient and family education as needed based on diagnosis or treatment plan.
Communicate effectively with all members of the healthcare team, including the patient and family.
Manage time effectively.
Organize and prioritize responsibilities.
Assist in overseeing daily clinic operational flow.
Observe National Patient Safety Goals (using two patient identifiers, not using unapproved abbreviations, using procedural time out, appropriate communication between providers, completing medication reconciliation, maintaining audible alarms).
Manage hazardous waste (biohazard, medication, sharps).
Observe HIPPA requirements.
Observe OSHA requirements (e.g., no food or drink in clinical areas).
Observe TJC (continuous survey readiness).
Ensure critical values are written, read back, and shared with appropriate provider.
Ensure dictated orders are written down, read back for validation, signed, timed, and dated.
Maintain a safe work environment for self and others.
Participate in professional hospital/nursing activities.
Participate in educational workshops.
Assist in the development or updating of patient education materials.
Perform other related duties as assigned.