RN Clinical - RN Triage - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Triage Advice Nurse is a practicing registered nurse who provides virtual care to established patients via the telephone or computer utilizing the nursing process, input from physicians, and organizationally approved tele-nursing guidelines and protocols. Position functions include: e-prescription renewal, level-of-care triage, provision of illness, injury and self-care intervention, advice and consultation to patients, within a contact center environment. The role requires practitioners to identify, estimate, differentiate or rule out non-urgent/urgent, non-acute/acute, emergent, life-threatening symptoms in order to provide safe and timely disposition of symptoms presented by patients via a contact center environment. The Triage Advice Nurse will navigate and perform registration, scheduling and other tasks in electronic health record systems, web portal and call management system while interacting with patients and/or family members in a telephony- and web-based environment.
Requirements
- Bachelor’s Degree Nursing Degree in Nursing (BSN)
- Grandfathered from BSN if hired prior to 12/2019
- 2 years practical nursing experience required
- Demonstrated knowledge and use of physical-, psycho-, social-assessment skills within the scope-of-practice defined by the Board of Registered Nursing and in compliance of state laws and medical nursing standards of care.
- Demonstrated high-level skills in problem solving, time management and prioritizing work where the nature of patient inquiries in the contact center environment is unpredictable.
- Demonstrated excellence in interpersonal, oral, verbal and written communications.
- Professional knowledge of clinical nursing protocols with specific emphasis of disease processes, emergencies, health sciences and pharmacology.
- Registered Nurse - RN (CA Board of Registered Nursing)
- Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).
Nice To Haves
- Master's degree Nursing Degree in Nursing, or in progress, strongly preferred Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing
- 2-5 years practical nursing experience preferred
- ER experience preferred
- Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association
- Specialty Certification ER certification preferred
- Specialty Certification Nurse triage certification preferred
Responsibilities
- Effectively interviews and assess patients with acute and/or chronic health problems, including physical, psychological, cognative problems as well as hospice matters
- Independently triages and/or advises patients based on perceived illness acuity to the appropriate level of care including the patient’s physician-of-record, appropriate clinic or the ER.
- Effectively identifies and refers patients with complicated medical histories, health education needs, chronic health problems or treatment compliance to the patients’ physician-of-record.
- Schedules clinic appointments or connects patients to local 911 services.
- May arrange for patient transportation on a limited basis.
- Receives, triages and provides advice to after-hours patient callers.
- Adheres to approved telephone protocols; confers with physician for any illness/injury needing additional telephone advise.
- Decides same-day, walk-in or overbooking of patients into clinician scheduling templates based on based on direct telephone triage or clinician/clinic-provided protocols.
- Effectively surveys and records in the patient medical record the patient’s chief complaint(s), level of urgency, potential of self-care intervention, type of follow-up needed and any demographic or anecdotal data necessary for highest-quality clinical decision-making.
- Electronic Prescription Renewal Program.
- Renews prescriptions using standard medical telephone protocols.
- Uses appropriate physician consultation to provide information to patients about prescribed medications and therapies
- Accurately confirms appointments and tests.
- Answers insurance-related questions accurately or refers to an appropriate resource.
- Consults with Access Center management and/or practice for patient complaints about medical care or services
- Works collaboratively with clinicians developing new and/or reviewing existing triage protocols.
- Contributes to interdisciplinary quality review activities upon request.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
