RN Clinical Manager - Palliative Care Advanced Illness Management

Illumia • Jacksonville, FL

7d

About The Position

Overview Expand Care. Lead with Compassion. Transform Lives. We are seeking a Full Time RN Clinical Manager to join our Advanced Illness Management (AIM) palliative care team in Jacksonville, FL. This role reports directly to the Director of AIM and is responsible for coordinating and managing the day-to-day business affairs and clinical activities of the Advanced Illness Management (AIM) and Palliative Care department. The Clinical Manager ensures excellence in clinical care delivery, patient-centered service, and team leadership. Registered Nurse - Licensure in Florida Operations and Clinical experience required Experience in hospice or palliative care preferred About You Qualifications Registered Nurse with Home Health, Hospice, or Palliative Care experience preferred. Bachelor’s degree in Nursing, Business Administration, or related field required (Master’s preferred). Minimum of 2 years of healthcare administration or operations management experience required. Certification in Hospice and Palliative Care preferred. Strong leadership, communication, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite; EMR experience required. Reliable transportation, valid driver’s license, and insurance required. At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Requirements

• Registered Nurse - Licensure in Florida
• Operations and Clinical experience required
• Registered Nurse with Home Health, Hospice, or Palliative Care experience preferred.
• Bachelor’s degree in Nursing, Business Administration, or related field required (Master’s preferred).
• Minimum of 2 years of healthcare administration or operations management experience required.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite; EMR experience required.
• Reliable transportation, valid driver’s license, and insurance required.

Nice To Haves

• Experience in hospice or palliative care preferred
• Certification in Hospice and Palliative Care preferred.

Responsibilities

• Coordinate and oversee daily clinical activities within the AIM program, including managing Clinical Coordinators, Nurse Practitioners (NPs), and Registered Nurses (RNs).
• Serve as the primary contact for patient and partner calls, ensuring appropriate and timely follow-up.
• Manage referral processes, admission information, and insurance verification to support timely patient admission.
• Ensure efficient scheduling for Nurse Practitioners, considering geographic and cost factors.
• Monitor visit frequency compliance, risk scoring, and hospitalization tracking to support quality outcomes.
• Coordinate orders for labs, imaging, and DME; track and provide results to NPs and PCPs as appropriate.
• Maintain EMR documentation, medication reconciliation, and provider communications.
• Oversee credentialing documentation and maintain credentialing logs.
• Direct and maintain clinical record systems to ensure compliance with state, federal, and company policies.
• Support interdisciplinary team meetings and coordinate agendas.
• Manage referrals to Home Health and Hospice, ensuring smooth care transitions.
• Foster strong professional relationships with referral sources, patients, families, and community partners.
• Support quality assurance initiatives, performance improvement, and marketing strategies.
• Participate in staff recruitment, onboarding, training, and evaluations

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees