(RN) Clinical Manager

Hospice Of The Western Reserve • Cleveland, OH

295d

About The Position

Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. Responsible for creating or maintaining positive relationships between patient and staff that is providing healthcare for patient and family while overseeing all field staff who see patients outside the scope of the primary team.

Requirements

• High School Diploma or equivalent required.
• Bachelor of Science in Nursing required; Master of Science in Nursing preferred.
• Minimum 2 - 4 years' experience supervising and leading teams.
• Hospital based nursing experience preferred.
• Hospice and palliative care experience preferred.
• Maintain a valid drivers' license and auto insurance for successfully fulfilling business and operational needs.
• Excellent customer service skills and relationship building capabilities with referral sources and families.
• Exceptional written and verbal communication skills, with proven experience interacting with a range of personalities and styles.
• Ability to relate to others and exhibit passion to all parties involved.
• Demonstrated ability to practice active listening skills.
• Detail oriented with strong organizational, time management, and effective prioritization skills.
• Ability to quickly learn systems, processes, and procedures, grasp clinical concepts and adapt easily to change.
• Ability to manage competing demands, multiple priorities, while remaining adaptable and flexible.

Responsibilities

• Partners with Director of Care Solutions Center and Clinical team Leader assisting RN's, LPN's, Social Workers and Admissions Assistants in hospitals, homes and alternative home settings completing admissions and visits.
• Responsible for visiting patients and their families, representing Hospice of the Western Reserve with a goal of performing assessments, providing education and training about medications, and care for physical needs.
• Identifying and resolving problems, preparing and completing action plans, managing all clinical lines for improvement and quality assurance programs.
• Assist to carry out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis.
• Builds relationships with staff in hospitals they serve, being a trusted partner.
• Implement the Care Solutions systems by assisting the Director and Chief Clinical Officer with patients, families, referral providers, doctors, and Hospice of the Western Reserve field staff.
• Collaborate with trainers to implement a comprehensive training program for staff in the field.
• Determine training needs by observing agent and service encounters, studying all phases of the Care Solutions services, technical, service and customer experience results reports.
• Assist in the interview, hire, train, support, and develop liaison staff and admission staff.
• Proactively identify operational efficiency and customer service enhancement opportunities.
• Reinforce work procedures, prepare work schedules, and expedite workflow.
• Evaluate and standardize procedures to improve efficiency of subordinates.
• Observe and evaluate employees who perform the duties of assessment, liaison, continuous care and triage to ensure quality standards and service are met.
• Attend meetings, training activities, courses and all other work-related activities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree