RN Client Success Manager

TheKey Of New York•Upper Arlington, OH

14d

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Requirements

Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing
5 years’ experience in health care, elder care, social work or related industry preferred
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document timely and accurately notes in system related to client visits
Current driver’s license and proof of insurance
Ability to travel approximately up to 30% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Nice To Haves

BSN preferred

Responsibilities

Understanding the new client including proactively identifying areas of interest, reaching out immediately after the client has been assigned to you and calendaring a first meeting and, having a collaborative relationship with clients and family members.
Conducting in- person nursing initial and reassessments and quality assurance visits that include but are not limited to a view of Home safety assessments, the client’s daily routines, the client’s preferences and needs converting them into active service with a Care Plan tailored to their unique needs. The assessment includes the informal and formal support systems and caregiving needs.
Ensuring caregivers meet state requirements, are adequately trained to perform their responsibilities and receive RN instruction and/or supervision as required.
Continuously ensuring a good experience for our clients by building rapport to create engagement and being highly visible to the client and the client's support systems.
After receiving the assignment, ensuring that ClearCare is up to date with all relevant information.
Making regular home visits, reassessments as needed and when there is a change of condition, provide updates to the care plan and communication to the team. This will include recommendation of the ideal caregiver for the client needs and noting specialized training of caregivers as needed, quality assurance visits and regular review of care notes.
Reviewing of the client rates as the care progresses
Ensuring that all state regulations are considered and compliance with visits and documentation is met.
Looking for cross-referral opportunities and other means of increasing business from existing clients.
Providing extra support for new client cases, including home visits during the first caregiver schedule and within the first two weeks of service, to ensure complete client satisfaction.
Communicating effectively with team members to ensure the best possible match of caregivers to client needs, the accuracy of client billing, long- term care insurance communication or education
Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
Implementing TheKey operating model and following all company guidelines and applicable state regulations.
Exercising and applying home care knowledge, business goals and care management goals that meets state home care regulations.
On call and after hours support as needed
Additional duties as assigned.