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The RN Case Manager for NICU at The Cigna Group is a remote healthcare professional responsible for coordinating and guiding care for customers, families, and caregivers. This role emphasizes customer advocacy and the adoption of Care Solutions cultural beliefs, focusing on delivering world-class experiences, accountability, and compassion. The case manager collaborates with various stakeholders to create and implement care plans, utilizing motivational interviewing and behavior change techniques to empower customers in their healthcare journey.