RN Care Manager, Intake Team (Mon-Fri: 10:30a-7p)

Strive Health

5h • $82,950 - $98,700 • Hybrid

About The Position

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
The Enterprise RN Intake Team is responsible for completing risk assessments and comprehensive initial assessments for patients. This role ensures that each patient's clinical, psychosocial, and environmental needs are accurately evaluated, documented, and triaged to the appropriate level of case management. The Intake RN manages an assigned queue of patients, ensuring timely completion of assessments and smooth transitions to longitudinal care teams. In addition, this role supports Express Lane operations and actively participates in market expansion efforts by providing temporary coverage during new launches, growth periods, or staffing transitions. The Intake RN collaborates closely with the broader clinical team to promote safe, effective, and efficient coordination across the continuum of care and reports to the Manager Enterprise RN. The Enterprise RN Intake Team plays a key role in ensuring the beginning of every patient's journey with Strive reflects compassion, clarity, and trust. Through high-quality assessments and empathetic communication, this role helps patients feel understood, supported, and confident in their care journey.

Requirements

• Associate’s degree from accredited school of nursing.
• Active RN license (compact state and agree to obtain relevant non-compact licensure) OR active RN license in IL, IN, MI, OH and PA.
• Minimum 3 years of clinical experience with minimum 2 years in Case Management.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be onsite to meet business needs.
• Ability to work 10:30a – 7pm to ensure patient visit coverage
• Please note: Strive’s new hire orientation schedule is 8:00am - 3:00pm MST for 30 days, with three sessions lasting an additional 30 minutes. Therefore, the hours will align to that schedule for this initial period.

Nice To Haves

• Active RN license in Michigan and/or Illinois.
• Proficiency in EMR and case management platforms.
• Effective communication, assessment, and documentation skills.
• Strong analytical skills.
• Experience with complex, chronic, or high-risk populations (e.g., CKD, ESRD) strongly preferred.
• Value-Based Case and payor experience.
• Case Management Certification or agreement to renew/obtain upon 12 months of hire.

Responsibilities

• Serves as the patients first clinical touchpoint at Strive.
• Supports Express Lane activities, including HRA’s, care plan initiation, and follow-up scheduling with accuracy and within established timeframes.
• Manages assigned intake queue and tasks efficiently to ensure timely completion of intial assessments and smooth handoffs to regional teams.
• May at times conduct outreach to engage patients referred to for case management and verifies readiness for participation.
• Uses established workflows and clinical judgment to identify barriers to care, social determinants of health, and support needs.
• Collaborates with care team members, including nurses, social workers, and providers, to ensure coordinated patient transitions to longitudinal care.
• Accurately documents all patient assessments, interventions, and outcomes in accordance with NCQA, CCM, and Strive standards.
• Actively supports market expansion initiatives by providing temporary coverage during new launches, growth periods, or staffing transitions, ensuring continuity of care for patients.
• Maintains up-to-date knowledge of case management policies, workflows, and quality standards.
• Participates in quality audits, performance improvement initiatives, and continuing education.
• Ensures that all patient interactions reflect Strive’s values of empathy, accountability, and clinical excellence.
• Explains the intake and care-management process in plain language to promote comfort, comprehension, and engagement.
• Uses culturally sensitive communication to identify patient goals, values, and barriers.
• Works independently in a remote environment while collaborating across multidisciplinary teams.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree