RN Care Coordinator, Genetics Division - Children's Speciality Triage

Duke University • Durham, NC

43d • Hybrid

About The Position

The Genetics Nurse Navigator provides telephone triage, patient education, and care coordination for children with metabolic and genetic disorders. This role partners closely with the faculty directors of Pediatric Metabolic and Genetics and supports patients both inside and outside the clinic setting. The environment is collaborative, fast-paced, and highly supportive, with opportunities for independent practice and teamwork.

Requirements

• Strong background in pediatric nursing
• Experience in telephone triage, care coordination, or managed care
• Excellent oral and written communication skills and strong technology navigation
• Demonstrated organizational abilities and attention to detail
• Flexible, adaptable, and comfortable working both independently and as part of a team
• Ability to communicate clearly with patients, families, clinical staff, physicians, administrators, and leadership

Nice To Haves

• EPIC (preferred)

Responsibilities

• Provide clinic support and coordination as needed during patient sessions
• Perform patient care coordination from an office setting on non-clinic days
• Support a patient population with a range of genetic and metabolic disorders, including Down syndrome, 22q deletion syndrome, glycogen storage diseases, lysosomal storage diseases, and mitochondrial/metabolic disorders
• Conduct telephone triage, resolve issues within scope, gather pertinent information, collaborate with providers on care plans, and relay plans to patients and families
• Document all communication in Maestro Care and manage in-basket messages
• Coordinate patient care needs including infusion management, medication refills, lab and study orders, and various appointments
• Facilitate new patient scheduling, ensuring all required medical records, imaging, and labs are obtained from outside facilities
• Coordinate diagnostic testing and outpatient referrals within Duke and at external facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees