RN Care Coordinator, Case Management, Per Diem, Days and Weekends

Heywood Hospital • Gardner, MA

101d

About The Position

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! This position is Per Diem, with responsibilities during Days and Weekends.

Requirements

• BSN preferred.
• Previous UR/QA experience required.
• 2 years of healthcare experience within the Acute Care, SNF, HHA, Behavioral Health and/or Insurance Industry preferred.
• Current Massachusetts Registered Nurse License.

Nice To Haves

• Interqual experience or equivalent preferred.
• Meditech Expanse experience preferred.
• Proficient computer skills required.
• Effective written, verbal and interpersonal communication skills.
• Excellent critical thinking.
• Ability to multitask and flexibility essential.
• Discharge planning experience as it pertains to the care transitions, referral process, patient preference/choice services, patient & family satisfaction, post discharge follow-up etc.

Responsibilities

• Utilization Management- Utilization Review and Care Transitions & Coordination providing clinical information to payers, monitoring length of stay, seeking necessary care authorizations and utilizing the InterQual Program; appealing denials as indicated within a timely fashion.
• Reviews all new admissions and Observation patients within 24 hours of admission against High Risk Screening Criteria and documents outcome within the UM EMR.
• Completes assessments on re-admissions within 30 days including reasoning for re-admission documents findings and provides data to the department for stratifying data.
• Follows-up on lack of documentation for medical necessity, supporting documentation with discipline identified. Track and trend opportunities for improvement resulting in late Insurance Reviews, longer lengths of stay; including educating providers to Interqual Criteria used for determining Admission or Observation status.
• Completes utilization reviews daily and/or as required by insurer, (concurrent and retro) for medical and/or psychiatric appropriateness according to Hospital's approved criteria timely and efficiently.
• Assesses, intervenes, evaluates and determines level of care to establish accurate admission and/or observation status; demonstrates basic knowledge of DRG reimbursement, evidenced by standardized measures for length of stay and acuity level status designation.
• Demonstrates clinical expertise specific to the issuance of ABN/HINN notice to patients and/or legal significant other and care progression. Keeping physician and team informed of status change and documenting status.
• Provides education and information to patient, family and care providers as it pertains to continuing care, care management, LOS, re-hospitalization and assure understanding of disease management.
• Participates in discharge planning rounds daily with the multidisciplinary team.
• Works collaboratively with multidisciplinary team to determine each patient's needs concurrently including post-acute care when needed; addresses LOS issues, appropriate leveling of patient status; addresses potential needs, resources, referrals for other disciplines etc.
• Reviews medical record for abnormal findings, complications, delays and deviations from expected clinical outcomes reports such to Provider and/or Director to maintain an efficient, cost effective episode of care for each patient and documents intervention provided.
• Acquires knowledge to keep up with changes in technology and regulations.
• Utilizes knowledge to redesign systems for improving performance.
• Continuously prioritizes projects, activities, and tasks to ensure deadlines and customer needs are met.
• Assists with preparation of reports/statistics as it pertains to staff specific workflow.
• Completes assessment of denial within 1 week providing supporting documentation with outcome of review; documents intervention in the UR EMR section.
• Prepares written appeal letters, termination letters, discharge notices, MOON and IMs when appropriate as per regulatory standards and department policies. Reports any variances, trends to director.
• Submits denials/appeals when completed to the department secretary for processing.
• Responsible for completing nursing sections of the SNF Level of Care forms for Mass Health patients in need of care SNF placement, timely and efficiently and other forms assisting in transition of care as identified and collaborates with the social worker.
• Completes discharge planning assessments timely, efficiently and completely following regulatory standards and departmental policies assuring appropriate patient flow.
• Develops coordinates and implements discharge plan on cases assigned with patient and/or family/caregiver.
• Identifies patient preference and selection choice for HHA/SNF placements having patient preference form checked off and signed/dates by patient and/or so.
• Notifies provider to establish and determine anticipated readiness for discharge, keeping patient/family/so informed and documenting such in the EMR.
• Closes case out using appropriate forms for transition of care communication timely and efficiently.
• Collaborates with the team to assist the Multidisciplinary Team in providing discharge planning activities to assist in expediting a patient’s discharge as part of the care transitions process.
• Performs any and all other duties as assigned by director and/or designee.

Benefits

• Competitive wages.
• Great benefits.
• Generous earned time off.

What This Job Offers

• Education Level: Bachelor's degree