RN, Care Advisors (After Hours)-Hope Healthcare

About the position

The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Responsibilities

• Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.
• Provides compassionate customer service to patients and families.
• Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
• Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
• Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
• Reports changes in the patient's condition to appropriate members of the IDG or other health professionals.
• Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
• Completes documentation per policy and procedure.
• Acts as the Company representative at assigned facilities while facilitating referrals to all service lines.
• Communicates frequently with Admissions to ensure timely follow-up.
• Provides all necessary clinical communication timely using SBAR.
• Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
• Develops strong relationships with case managers, physicians, etc. at facilities.

Requirements

• Current license as RN in the state where the employee will be working
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Reliable transportation to meet patients' needs
• Excellent critical decision making and problem-solving skills
• Excellent clinical and assessment skills
• Ability to use equipment with visual and auditory mechanisms
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
• Strong patient service skills
• Information seeking / probing skills
• Accurate knowledge transfer
• Listening, understanding, and responding
• Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
• Ability to work in a cooperative team environment
• Able to exhibit a sense of urgency in daily work activities
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
• Available to work shifts to accommodate extended hours of operation as scheduled
• Ability to perform sedentary work with frequent interruptions
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.