RN Call Center Triage

PCHC-posted 4 months ago

Full-time • Mid Level

Providence, RI

101-250 employees

Ambulatory Health Care Services

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The Triage Nurse position at PCHC involves providing clinical direction and advice to patients in a call center environment, serving an urban community health center patient population. The role requires adherence to the policies, procedures, and philosophy of PCHC, ensuring that all duties are performed across the life cycle, including infants, children, adolescents, and adults.

Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.
Use standardized adult and pediatric protocols, seeking assistance when a protocol is not available or when clinically appropriate.
Quickly and accurately assess patient's needs by actively listening to the caller and asking proactive questions.
Direct patients to the appropriate level of care and ensure correct scheduling with a PCHC provider when appropriate.
Identify emergent situations and effectively triage to a higher level of care.
Make clinically appropriate recommendations for action/intervention and issue resolution.

Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island.
Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
Work experience as a community health nurse preferred.
Strong nursing assessment skills and comfort working in a fast-paced medical environment, both independently and as a member of the medical team.
Experience in Triage or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.
Comfortable communicating with patients using interpreters.
Spanish speaking strongly preferred.

Bachelor's degree preferred or equivalent work experience.
BLS Certification required.

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