RN Call Center Triage Nurse On Site

UnitedHealth Group-posted 3 months ago
$28 - $50/Yr
Full-time • Entry Level
Corvallis, OR
5,001-10,000 employees
Insurance Carriers and Related Activities
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The RN Telephone Triage performs nursing functions according to the nursing process and as defined by the Oregon State Board of Nursing. The position is part of The Corvallis Clinic, which has been committed to delivering exceptional care for over 75 years. The clinic serves more than a quarter-million people in Oregon's mid-Willamette Valley and values work-life balance, teamwork, and trust. The RN will handle incoming clinically related calls, ensuring patient needs are met and providing advice under the direction of attending providers.

  • Participates and maintains a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook.
  • Provides nursing care according to the sequential steps of the nursing process: assessment, planning, intervention, implementation, and evaluation.
  • Handles incoming clinically related calls to ensure that patient needs are met, which may require protocol-driven responses.
  • Ensures smooth and efficient telephone communication using proper etiquette and offers assistance and reassurance to callers.
  • Demonstrates effective time management and organizational skills, ensuring accurate documentation of pertinent information.
  • Works cooperatively with team members to accomplish work effectively and efficiently, maintaining good working relationships.
  • Improves the quality of care through continuing education and self-evaluation.
  • Takes initiative to enhance practice management and works with providers and clinical staff to improve efficiency.
  • Participates in the orientation and training of new employees.
  • Graduate of an accredited school of registered nursing.
  • Current unencumbered State of Oregon license as a Registered Nurse.
  • 1+ years of experience in an acute care hospital and/or in an individual provider's office or clinic setting.
  • Experience in appropriate specialty and/or telephone triage.
  • Evidence of working knowledge of the nursing process.
  • Knowledge of basic clinical skills to provide patient care.
  • Ability to work well with providers, clinical staff, and patients.
  • Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.
  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Equity stock purchase.
  • 401k contribution.
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