RN Call Assist Flex in PST

UnitedHealth Group•Everett, WA

5h•$29 - $52•Remote

About The Position

Optum WA, is seeking a RN Call Assist to join our team in Seattle, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Position in this function is under general supervision the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state of the art telecommunications, information technology and approved protocols; to clients ensuring the efficient use of medical and nursing, facilities and equipment and to provide excellent customer service. Schedule: This position will be a day-time flex role working 36 hours. The intent of this role is to fill vacations, PTO, leaves between both our Washington and Oregon triage teams. The schedule will be created 3-4 weeks in advance. Hours may vary and include both weekdays and weekends from 7am-8pm PST You will be provided with 3 “protected” days monthly. Meaning you can state you are unable to work up to 3 days a month in advance. If you have the ability to work PST hours, you’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Unrestricted WA State or Compact RN license at time of hire
Apply for OR State RN license within 90 days of hire
3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
Ability to work 7am-7pm PST on a Flex schedule with availability 7 days per week = 36 hours

Nice To Haves

Bachelor of Science in Nursing
American Academy of Ambulatory Care Nursing (AAACN)
1+ years of Call Center Nursing experience
Case Management experience

Responsibilities

Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
Documents all inquiries according to department standards for legal/statistical purposes
Excellent written and verbal communication skills
Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
Ensures performance standards are met and accepts constructive feedback