RMA Technician - 1st Shift - 90 Day Increase Eligible

TTM • Stafford Springs, CT

1d

About The Position

Under limited supervision, this position is responsible to perform a variety of routine inspection procedures to ensure quality at various stages of production. Controlling and documenting non-conforming, in-process assemblies, sub-assemblies and supplier parts. Working from blueprints, engineering change notices, or established operating procedures determines acceptance, rejection, or rework requirements or units. Prepares and maintains inspection / returned merchandise authorization reports and records. Requires the ability to interpret quality control specifications.

Requirements

• High School diploma or equivalent.
• Reads, writes and understands English language.
• Ability to perform all responsibilities of a bench/floor inspector in the electronics field.
• Ability to interpret blueprints.
• Computer skills: Strong working knowledge of Microsoft Access, Excel, Word and Outlook.
• Ability to work up to 10 hours a day and weekends as needed based on business demands.
• Capability to check work within close tolerances and ability to exercise good judgment.
• Ability to pass eye exam with a minimum 20/20 vision that may be corrected via eyeglasses or contact lenses as required. Eye exam is required annually.
• Willingness and ability to work in a team environment, assist other departments when workloads demand it and effectively work with all levels of the organization.
• Ability to sit and stand for long periods of time.
• Ability to lift and maneuver 1-25lbs.
• Ability to work with or come in contact with chemical, physical (radiation, noise, etc) or biological agents which may pose health or safety hazards if improperly handled.
• Regular attendance is an essential job function for this position.
• 1 Year of manufacturing experience

Nice To Haves

• Working knowledge of IPC-A-610 and J-STD-001 preferred.
• High level of interpersonal and good communication skills.

Responsibilities

• Receive RMA (returned merchandise) product in and document customer rejection/complaint on RMA Traveler.
• Maintain detailed paperwork/traceability records for each unit returned, including the proper storage of these records.
• Coordinate product flow with RMA Lead or Supervisor into rework and test RMA areas.
• Follow established procedures/checklist where necessary to ensure efficient movement of product.
• Assure product is reworked and re-inspected maintaining the highest quality standards required.
• Work with RMA Lead and Quality Engineers on TTM responsible escape to drive corrective and preventive actions on TTM workmanship returns.
• As required by RMA Lead, take part in Failure Analysis activities including Root Cause Analysis using Error Proofing tools as it related to internal and external quality concerns and reporting.
• Report severe damage, non-conformances and deviations to process or procedures to RMA Lead and/or Quality Control Manager.
• Provide initial disposition on cause and responsibility of any TTM or supplier escapes.
• Complete and file all necessary paperwork accurately and efficiently; documents and reports quality issues during the production process to supervisor.
• Follow all company Safety and ESD Program requirements.
• Communicates regularly to supervisors and managers, suggests and composes procedural changes, maintains a clean, safe work environment, and communicates to supervisors safety hazards and issues.
• Properly handle and dispose all waste, including hazardous wastes that are generated in daily operations as directed by the EHS department.
• All other assigned duties as required within the Quality organization.

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED