RMA Technical Specialist

Vultr
5d$75,000 - $90,000

About The Position

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Join Vultr Vultr is seeking a highly skilled and experienced RMA Technical Specialist to Drive and Improve the RMA process for emerging technologies. The ideal candidate is highly motivated with System Administrator level trouble shooting skills, the ability to support multiple technologies and experience with different trouble reporting systems . This is a highly visible role in a high-growth technology company, which will require JIRA knowledge, Confluence experience and various Vendor Portal Experience. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.

Requirements

  • Previous RMA Experience
  • Experience with Nvidia GPU’s
  • Experience with AMD GPU’s
  • Microcloud Experience
  • Data Center Operations Experience

Responsibilities

  • GPU/CPU Troubleshooting / fault validation
  • Interaction with Hardware Vendors
  • Logs and Technical data exchange with Vendors
  • Scheduling On Site support for Hardware replacement
  • Validating Software and Firmware versions
  • Certify system repair before re-insertion to service
  • Trouble report creation in Vendor Portal (External)

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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