RMA Service Specialist I

TSI, Inc. • Shoreview, MN

1d • $42,640 - $43,680

About The Position

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose. RMA Service Specialist I at TSI The Service Specialist is responsible for providing support to customers, channel partners, and regional sales managers related to service issues. They are responsible for accurate, effective processing of returned goods into the Production system for calibration or repair through the administration of the Service Request form while providing verification of customer information, including shipping, billing, and special instructions, and customer contact to verify information or obtain approvals.

Requirements

• High School Diploma or GED is required. Post High School degree or four-year degree desired.
• Minimum of 1-year customer support related duties.
• Experience in a manufacturing environment a plus.

Nice To Haves

• Basic PC knowledge. Experience with SAP and Outlook, MS Word, Excel and SharePoint.
• Basic knowledge of a sales/customer service environment.

Responsibilities

• Receive incoming instruments Shipping/Receiving. Review all accompanying paperwork, including a customer completed Service Request form or Purchase Order with special instructions. Create service request as needed using computer system.
• Contact customer to verify information or answer customer inquiries via phone, fax, and email. Obtain customer approvals for work to be performed. Re-enter order information as needed, following customer instructions and system requirements.
• Provide customers and channel partners with order status, lead time, pricing, discount information, and quotations.
• Prepare documentation and hardware for shipment, including inspection and logging of quality data into designated systems.
• Expedite service orders by identifying orders properly and coordinating with other departments.
• Prepare general correspondence and faxes, organize and file each order’s accompanying paperwork, and perform other related duties as assigned.
• Must work well with others.
• Follow all safety guidelines and report unsafe conditions to the supervisor.
• Perform other related duties as assigned.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees