Gale Banks Engineering-posted 2 months ago
$20 - $23/Yr
Full-time • Entry Level
Azusa, CA
101-250 employees
Machinery Manufacturing

Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a hard-working detail-oriented RMA (Return Merchandise Authorization) Associate. You'll be responsible for the company's day-to-day RMA processing and activities, ensuring timely handling and accurate documentation. This role plays a key part in maintaining customer satisfaction by efficiently managing returns and upholding service standards.

  • Track, monitor, and expedite the movement of returned material through the RMA process
  • Receive, sort, and inventory returned kits to confirm all parts have been returned; accurately record information in the ERP system. Review history information to validate pricing
  • Test returned electronic parts by replicating the reported failure, including reloading software and re-testing the components. Contact customer directly to gather additional information about faulty products if needed. Document and report test results to supervisor.
  • Determine appropriate disposition of returned product and process accordingly through the ERP system
  • Inform supervisor of returns that have been processed daily
  • Process shipping refusals. Follow up with customers on open-balance RMAs
  • Operate tier lift truck or hand-truck to move and inventory shipments safely
  • Maintain a clean, organized, and safe work environment
  • Identify and suggest improvements to the RMA process
  • Minimum of 1 year of prior experience in RMA processing or a related field. High school diploma or General Education Diploma (GED) preferred
  • Proven accuracy in numerical data entry and strong attention to detail
  • General understanding of automotive systems or components
  • Ability to follow procedures, work independently, and manage time effectively
  • Ability to provide superior customer service
  • Strong organizational and communication skills
  • Basic computer skills; experience with ERP systems is a plus
  • Medical, dental and vision insurance
  • Company-paid basic life, AD&D and long-term disability insurance
  • Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families
  • 401(k) and 401(k) matching
  • Vacation, Paid Time Off and Sick Leave
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