RMA Manager

UVeye•Teaneck, NJ

12d•$80,000 - $95,000•Onsite

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are seeking a detail-oriented and organized RMA Manager to manage the end-to-end return merchandise authorization process. This role ensures timely and accurate processing of product returns, repairs, and replacements while delivering exceptional customer service. The ideal candidate will have strong problem-solving skills, a keen eye for detail, and a commitment to operational excellence. This position is on-site at our Teaneck, NJ office and is an IC role.

Requirements

4+ years of experience in RMA management, supply chain, or logistics.
Bachelor’s degree in industrial engineering, economics, logistics, or similar preferred.
Strong understanding of warranty and return processes
Excellent knowledge of ERP system
Exceptional understanding of inventory management practices such as ABC analysis and cycle counting, and in a periodic inventory environment.
Strong analytical skills with experience in analyzing the quantity and financial forecasts and following inventory level and improvement plans
Ability to work in a dynamic and rapidly growing business environment
Strong written and verbal communication skills.
Exceptional collaboration and self-management abilities.
Excellent time management and organizational skills.

Responsibilities

Responsible for planning the materials required for our service teams, installation teams, spares holding etc.
Creating process for customer returns, managing the returns through the return and refurbish cycle with either the CM or internal engineering.
Managing all CRG inventory for dispositions - creating the process for that.
Providing quality metrics and cost analysis on failure modes to feed back to reliability engineering.
Managing the customer through the RMA process.
Engaging with Customer Success to ensure we’re meeting SLA’s on replacements etc.