RMA Customer Service/Sales Ops Specialist

Varex Imaging Corporation•Salt Lake City, UT

About The Position

We are seeking a detail-oriented and highly organized RMA Specialist to manage and process product returns, replacements, and warranty claims. This role ensures a smooth and accurate experience for both internal teams and customers by coordinating RMA requests from initial intake through final resolution. The ideal candidate is proactive, customer-focused, and comfortable working with systems, data, and cross-functional teams.

Requirements

2+ years of experience in operations, customer service, supply chain, returns processing, or a similar role.
Experience using SAP systems.
Strong attention to detail and accuracy in data entry and documentation.
Excellent communication and problem-solving skills.
Ability to work independently, prioritize tasks, and meet deadlines.

Nice To Haves

Experience processing RMAs in a manufacturing, hardware, consumer electronics, or distribution environment.
Understanding of warranty policies, repair processes, and product return workflows.
Familiarity with logistics, freight, and warehouse operations.
Intermediate Excel skills (VLOOKUP, PivotTables, etc.).

Responsibilities

Review and validate incoming RMA requests for accuracy and completeness.
Create, update, and manage RMA cases in the company’s SAP system.
Issue RMA numbers, packing lists, invoices, credits, and communicate with customers.
Track returned products through the entire lifecycle—from receipt to inspection to closure.
Ensure RMAs meet company policies, warranty terms, and quality standards.
Communicate with customers, sales teams, logistics, and technical support to ensure timely and accurate processing.
Provide updates on RMA status and deliver exceptional service throughout the returns process.
Escalate issues such as missing information, unauthorized returns, or product discrepancies.
Work closely with warehouse teams to monitor incoming returns and confirm proper routing.
Coordinate product replacements, credits, or refunds according to approved actions.
Ensure documentation for each RMA is complete, accurate, and audit-ready.
Maintain accurate RMA logs and documentation.
Analyze RMA trends and root causes, identifying opportunities to reduce returns.
Generate weekly/monthly reports for operations, quality, or leadership teams.