RMA Associate

Videndum•Irvine, CA

14h•Onsite

About The Position

Teradek, a Videndum plc brand, manufactures wireless video devices for remote video capture, live ENG backhaul, real-time monitoring, proxy recording and webcasting. For complex IP video systems, Teradek's cloud-based management platform allows users to remotely operate a fleet of Teradek encoders in real-time from anywhere in the world. All Teradek products are designed and manufactured in the USA.

Requirements

High school degree, or equivalent
Experience using Gmail, other GSuite Applications

Nice To Haves

Organizational and time management skills
Good written and verbal communication skills (English) to effectively communicate with customers and repair technicians
Experience in shipping and receiving
Detail oriented
Initiative
Adaptability

Responsibilities

Shipping and receiving repair and replacement orders
Update RMA (Return Merchandise Authorization) databases with all RMA information and other relevant notes needed for repairs
Capture the conditions and inventory of customer equipment by taking pictures
Coordinate with Repair Technicians
Generate RMA Forms & Certificates
Transfer and retrieve conduct cycle counts by assisting with inventory
Create and schedule transportation and support pickup for outgoing shipments via FedEx, UPS, DHL, and Freight Forwarder (Domestic & International)
Ensure appropriate audit trails are followed for all incoming and outgoing RMA’s
Attend and contribute to department and team meetings
Other duties as assigned