RMA Associate I (Onsite)

Axon • Phoenix, AZ

5h • Onsite

About The Position

Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Key team player on AXON Enterprises success. You will support the shipping team and ensure complete orders are shipped and delivered in a timely manner. You are analytical, well-organized and excels in communication.

Requirements

• 2+ years relevant experience
• Exceptional organization and communication skills (verbal and written)
• Attention to detail
• Problem solving abilities
• Microsoft Office Suite
• Working knowledge of D365 and Salesforce
• Passion for our mission - Protect Life

Responsibilities

• Inbound processing of returned material in ERP System
• Warranty adjustments per contractual agreements
• Inspect and preform functional tests on material returned
• Perform inventory movements physically and systematically within warehouse
• Provide excellent customer service support through email for both external customers and internal employees.
• Reviews all returns requests, offering resolutions to support a great customer experience.
• Ensure all return requests are resolved in a timely manner using case management software.
• Processes emails for replacements to include findings, actions taken, fees due
• Support various RMA requirements as needs arise

Benefits

• Competitive compensation and 401K with employer match
• A supportive parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired
• Be a part of a company that is making a difference in the world
• And more...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed