Riverboat Deckhand

ST CHARLES PARK DISTRICT•St. Charles, IL

28d•$17 - $18

About The Position

Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the District’s safety and administrative policies and procedures.

Requirements

Must be a minimum of 16 years of age.
Have strong communication and interpersonal skills.
Interest in manual labor, customer relations and an outdoor work environment.
Must be able to stand or walk for the duration of the shift.
Able to ascend and descend stairs and ladders, sometimes while transporting tools or objects.
Good hand-eye coordination, balance and alertness.
Able to work in a team setting and take direction from Captain and administrative supervisors.
Required to pass pre-employment and subsequent random drug screens.
Must attend substance abuse training.
Maintain DCFS mandated reporter certificate or obtain certification within 30 days of hire.
Maintain First Aid/CPR/AED certification or obtain certification within 30 days of hire.

Nice To Haves

Applicants are preferred to be available for the entire season: May 1-October 30 as well as preseason training the month of April.
Prior customer service experience preferred.

Responsibilities

Assist with inspections and maintenance of all on-board equipment, machinery and safety equipment.
Recognize, investigate and report any unsafe conditions or damage to vessel.
Maintain with accuracy and timeliness: a daily vessel log, pre-launch checklist, incident/accident forms and other specialized reports.
Assist in loading and unloading materials from the vessels.
Responsible for casting off the lines upon departure and tying up the boat upon return.
Perform tasks necessary to keep the passenger cabin and main deck areas safe and clean; including, but not limited to: sweeping, mopping, and scrubbing the deck, washing vessel windows (inside and out), cleaning and supplying restrooms, cleaning storage areas and passenger cabin, emptying trash and replacing liners.
Assist with maintenance and general upkeep of the riverboats.
Assist passengers with ticket sales and collection, boarding and disembarking the vessel.
Conduct concessions sales, including inventorying, presenting goods for sale, cash handling and reporting.
Provide friendly and resourceful communications to passengers, including answering questions, minor dispute resolutions, and assisting with packages as requested.
Assist with vessel handling during arrival and departure from dock, during emergency procedures and as requested by the captain.
Assume command and maintain responsibility for the safe operation of the vessel when directed by captain and in emergency response.
Assist to ensure adherence to Coast Guard rules and regulation, and other federal and local rules and regulations.
Provide information to guests about the Paddlewheel Riverboats.
Participate in the execution of the Safety Program, including emergency drills
Ensure that staff and guests adhere to all safety standards and procedures.
Participate in Emergency Response Plans as needed.
Maintain a professional appearance, friendly attitude and approachable demeanor while performing duties and while on Park District premises.
Maintain and promote excellent customer service relations with patrons, staff and affiliates.
Attend and actively participate in training and staff meetings.
Perform other related duties and/or special projects as assigned.
Help respond to passengers and park patrons who request information about the Paddlewheel Riverboat and other Park District amenities, services and facilities.