RIVER ROCK LEAD HOST

The Strat Hotel Casino And Skypod • Las Vegas, NV

324d

About The Position

The River Rock Lead Host at Arizona Charlie's Decatur in Las Vegas, NV, is responsible for ensuring exceptional guest service is provided at all times and handling elevated complaints or concerns. This role oversees the restaurant operation during the absence of the manager, assists in seating, maintains cleanliness, and prepares the outlet for service. The Lead Host follows pre-determined service standards to ensure a positive dining experience for guests.

Requirements

• Minimum one year previous experience performing similar job duties.
• Previous supervisory or leadership experience preferred.
• Experience exercising sound judgment when dealing with difficult guest situations.
• Ability to manage multiple tasks and remain calm in a high-paced environment.
• Accurate money handling and documentation skills.
• Professional appearance.
• Effective communication skills in English, both written and verbal.
• High school diploma or equivalent preferred.
• Minimum 21 years of age.

Responsibilities

• Monitors staff to ensure outstanding guest service is being provided and handles any guest concerns or complaints.
• Handles escalated guest issues and employee relations.
• Works with minimal supervision.
• Inspects tables and stations to ensure all setups meet department standards and relays deficiencies to respective personnel.
• Maintains complete knowledge of POS and manual systems.
• Ensures all cashiering procedures are processed in compliance with accounting standards.
• Inspects the restaurant to ensure cleanliness standards are maintained.
• Handles voided checks in accordance with accounting procedures and assists servers with expediting problem payments.
• Conducts start of shift meetings with staff to review standards and procedures.
• Provides outstanding customer service in a timely manner and demonstrates the I CARE Culture.
• Ensures compliance with all applicable gaming laws and company internal controls, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: High school or GED