Risk Strategist

Whatnot•San Francisco, CA

20d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 Role Risk Strategists at Whatnot specialize in merging data analysis, best-in-industry risk and cybersecurity knowledge, and operational hustle to programmatically detect, measure, and thwart bad actors from disrupting our marketplace. Work closely with the Trust and Risk engineering teams, operations partners, and data scientists to ensure long-term protections for our buyers and sellers are built and codified. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs .

Requirements

Interest in having a direct impact on Whatnot’s mission
Responsible for the analysis of fraud or trust trends, the development of mitigation strategies and deployment of creative solutions to effectively manage the customer journey across the product
Assist in the development and optimization of risk mitigation controls within our framework of tools to ensure the business meets or exceeds our trust and risk goals while supporting business growth targets
Measure and monitor rule performance for the purpose of statistically quantifying risk and opportunity
Seek and design creative solutions to risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data
Endless curiosity and the passion to understand our customers and the transaction pattern

Responsibilities

Monitoring: Tracking trust and fraud trends and analyzing the root causes.
Frontline investigation: develop and iterate rules to enforce Whatnot’s policies at scale.
Developing strategies: Creating tools, processes, and strategies to improve bad actor detection and mitigation.
Assessing risk: Evaluating new tools and existing processes for risk, and proposing ways to mitigate it.
Managing fraud controls: Collaborating with technology and operations teams to manage trust and fraud controls.
Tracking performance: Monitoring the performance of trust and fraud strategies, tools, and processes.
Identifying opportunities: Looking for opportunities to invest in trust and fraud protection for the short and long term.
Supporting new product launches: Analyzing fraud risks for new products and countries, and developing strategies to mitigate those risks before and after launch.

Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.