Risk Service Executive (13 Months Fixed Term)

Capricorn • Perth, WA

7d

About The Position

As a Risk Service Executive, you’ll play a key role in supporting our Members and helping them protect what matters most. This is a dynamic phone based sales role focused on retaining existing business and growing the portfolio through proactive and meaningful Member conversations. You’ll be the trusted voice our Members rely on during their renewal journey — ensuring they feel supported, valued, and confident in the protection solutions you recommend.

Requirements

• Demonstrated sales ability within a call centre environment.
• Excellent communication skills with a creative, solution focused mindset.
• Confidence juggling multiple systems while maintaining quality conversations over the phone.
• Intermediate proficiency across the Microsoft Office suite.
• Minimum of 2 years’ experience in a Sales and Service oriented role.
• Previous experience using CRM systems.

Nice To Haves

• Experience in the insurance or risk protection industry (highly regarded).
• Prior outbound sales experience is highly desirable.
• ASIC RG146 Tier 1 qualification (desirable).

Responsibilities

• Managing the full end to end process of existing business protection renewals.
• Conducting outbound renewal calls to engage Members at the right time.
• Using strong sales and listening skills to identify Member needs and recommend the most suitable additional products or sections.
• Building rapport quickly and earning trust with Members and Capricorn Mutual field staff.

Benefits

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
• Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed