Risk Operations Manager

City of Aurora•Aurora, CO

About The Position

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces OVERVIEW OF JOB The Risk Operations Manager plans, organizes, directs and implements strategies for the city’s Risk Management program. This role provides technical supervision and direction over the administration and disposition of worker's compensation and multi-line liability claims.

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: Bachelor's degree in business or public administration, risk management, insurance or a related field.
Experience: At least 5 years of progressively responsible risk management or claims experience.
At least 3 years supervisory experience with at least 2 years managerial experience.
Licenses and Certifications Required: Valid Colorado Drivers’ license
Knowledge: Knowledge of applicable state to workers' compensation laws and division rules.
Knowledge of the Colorado Governmental Immunity Act and the principles of public entity liability.
Knowledge of principles of auto liability, commercial property, and cyber liability claims.
Understands best practices in claims handling for worker's compensation and multi-line claims.
Understands applicable federal and state laws and regulations applicable to all lines of insurance coverage.
Skills: Strong interpersonal communication and presentation skills.
Excellent writing and negotiation skills.
Critical thinking and problem solving.
Analytical and managerial skills.
Abilities: Ability to mentor and develop future leaders.
Ability to establish and maintain effective, positive relationships with employees, citizens, attorneys and City management.
Capable of working effectively under stressful conditions with minimal supervision.
Ability to handle sensitive situations with tact and diplomacy.
Ability to communicate effectively both orally and in writing.

Nice To Haves

Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Risk Manager (CRM), or Chartered Property Casualty Underwriter (CPCU).

Responsibilities

Establishes short- and long-term divisional priorities, goals, and objectives with the Senior Risk Manager.
Supervises workers’ compensation adjusters, provides guidance on complex claims, evaluates and recommends how to resolve indemnity claims, including settlement positions.
Reviews, evaluates, and recommends acceptance or contest of workers' compensation claims.
Supervises multi-line claims adjusters who handle general and auto liability, auto physical damage, and property claims.
Reviews and evaluates multi-line claims and recommends resolution/settlement or denial of claims.
Works with insurance carriers to obtain reimbursement for covered claims above the self-insured retention.
Assists the multi-line adjusters with bodily injury settlement negotiations and evaluations to present to management.
Generates reports from the Risk Management Information System as requested by management and other departments.
Provides claims data at the request of various state agencies, including statutory required reports to the Division of Workers’ Compensation.
Presents risk management training to new employees and current supervisors, including on-the-job injury procedures.
Selects, trains, evaluates, and monitors performance of staff.
Coordinates with in-house and outside legal counsel on litigation matters and updates insurance carriers as needed.
Presents recommended settlement evaluations to the Senior Risk Manager and City Attorney’s office.
Monitors legislative and judicial actions affecting risk management operations.
Performs additional duties as assigned.

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid-time-off program (Vacation, Sick and Personal leaves)
Retirement pension plan
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
On-site fitness center and wellness programs
Remote work opportunities