Risk Manager

Goodwill of Central & Northern Arizona•Peoria, AZ

1d•Onsite

About The Position

Performs duties as a strategic leader responsible for enterprise-wide risk management and insurance programs across Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and Goodwill of the San Francisco Bay (GSFB). Focuses on identifying and mitigating organizational risks, optimizing insurance coverage, overseeing claims management, and supporting the department's environmental regulatory compliance. Serves as a critical advisor to senior leadership on issues that impact organizational liability and business continuity.

Requirements

Bachelor’s degree in Risk Management, Environmental Health & Safety, Business, or a related field preferred.
1-3 years of progressive leadership in risk management, insurance, and environmental compliance in the retail industry.
Demonstrated experience managing insurance programs and negotiating with carriers and brokers.
Strong analytical and strategic thinking abilities; able to translate risk insights into actionable strategy.
Skilled in negotiation, influence, and cross-functional collaboration.
Strong project management and change leadership skills.
Excellent verbal and written communication skills with experience reporting to executive leadership.
Proficiency with RMIS tools and claims tracking systems.
High attention to detail, integrity, and the ability to handle sensitive information discreetly.
Must maintain confidentiality at all times, understanding and appreciating distribution of information is solely on a “need to know” basis.
Proficient with Microsoft Office Suite.
Valid drivers' license and clean MVR.
Ability to pass a background check and drug screen, where applicable for position.

Nice To Haves

Relevant certifications are strongly preferred (e.g., ARM, CRM, CSP, or CHMM).

Responsibilities

Leads the development and execution of a comprehensive risk management strategy across all regions.
Identifies organizational exposures and develops risk mitigation plans aligned with business operations and strategic goals.
Manages all organizational insurance programs, including general liability, property, auto, cyber, workers’ compensation, and Finpro programs.
Partners with Human Resources on all workers’ compensation claims monitoring flow and supports as needed along with managing the policy aspects.
Leads broker and carrier negotiations, policy renewals, and ensures adequate, cost-effective coverage.
Oversees claims administration, tracking, and analyzing loss data to identify trends and drive down loss ratios.
Uses Risk Management Information Systems (RMIS) to maintain risk-related data and reporting.
Collaborates with the Safety and Compliance team on applicable state and federal environmental laws and programs.
Supports compliance with federal, state, and local regulations impacting risk management, insurance, and workplace safety.
Reviews and advises on contractual risk transfer language, indemnification clauses, and insurance requirements for vendors, partners, and contractors.
Leads the development and implementation of business continuity and crisis management response plans.
Oversees enterprise-wide preparedness for environmental incidents, hazardous materials events, and natural disasters.
Conducts tabletop exercises and ensures leadership teams are trained on emergency protocols.
Provides training and guidance on insurance risk, crisis management, and business continuity strategies.
Supports internal teams in understanding insurance risks, crisis management, business continuity, and risk mitigation processes.
Regularly communicates program updates and risk trends to executive leadership.
Partners with Legal, HR, IT, Operations, and Facilities teams to align risk strategies with broader business objectives.
Leads and develops a small cross-functional team supporting insurance and risk functions.
Develops annual budgets and key performance metrics for risk.
Some travel will be required, both in and out of town.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintains regular and consistent in-person attendance.
Performs other related duties, as assigned.

Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!