Risk Manager II , Product Quality
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About The Position
Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high-judgement decision-making where we cannot apply automation. We're looking for a Risk Manager with a passion for data and delivering results to work on our counterfeit prevention program, ensuring that the products customers receive are authentic and in the condition they are expecting. You will own initiatives and work across program and product teams as well as with other Risk Managers and Business Analysts to deliver results against our counterfeit prevention goals. You will possess the ability to drive the creation of real tools and features for thousands of merchants participating in our stores on a regular basis. The ideal candidate will be innovative, obsess over Customers, and empathize with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Customers without unjustly impacting Sellers. They will have a track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.
