Risk Management Specialist

Dartmouth-Hitchcock Health • Lebanon, NH

4d

About The Position

The Risk Management Specialist coordinates both the Dartmouth-Hitchcock Health (DH-H) Risk Management (RM) and Office of Claims Management (OCM) while performing standard, advanced and confidential work. Facilitates and implements claim and insurance processes for insured providers and DH-H system members. Engages in process and/or system development, maintenance and support to further advance the RM and OCM programs.

Requirements

• Bachelor’s degree preferred; equivalent combination of education and relevant experience considered.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Demonstrated ability to analyze complex data sets and translate findings into reports that support operational or strategic decision-making.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, to support analysis, reporting, and professional communications.
• Demonstrated ability to maintain confidentiality of sensitive information in accordance with organizational policy and regulatory requirements.
• Proven ability to prioritize workload, manage competing demands, and deliver results within established timelines.
• Proven ability to analyze information and produce well-structured reports and presentations to support decision-making.

Nice To Haves

• Clinical or healthcare experience strongly preferred.

Responsibilities

• Coordinates internal and external communications for Risk Management (RM) and the Office of Claims Management (OCM), ensuring timely and accurate information exchange across a variety of communication channels.
• Receives, triages, and coordinates Risk Management inquiries in collaboration with the RM team to ensure appropriate follow-up.
• Collaborate with RM team members to support service line work.
• Guides and executes RM and OCM office procedures and systems including filing, scheduling, document requesting, document processing, and mail handling for all DH Health system members.
• Facilitates acquisitions and maintenances of RM and OCM data required for trend analysis and risk assessment prioritization.
• Identifies, analyzes, and updates content of RM and OCM intranet, SharePoint, and department Drive to ensure accuracy and timeliness of material posted.
• Coordinates claims/loss histories for current and former DH providers.
• Collaborates with Insurance Specialist (Finance) on professional or general liability insurance verifications related to coverage by the Hamden insurance program.
• Processes requests for RM or OCM reports as directed by leadership.
• Performs other duties as required or assigned.

Benefits

• DH Benefits start the first day of employement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level