Risk Management Specialist

Lithia Motors • Medford, OR

3d • $50,000 - $75,000 • Remote

About The Position

The Risk Management Specialist supports the administration and oversight of workers' compensation, auto, property, and general liability claims across a large, multi-site organization. This role partners closely with a Third-Party Administrator (TPA), internal leadership, and store teams to monitor claims throughout their lifecycle, control costs, and reduce future risk. Acting as both an advocate and auditor, the Specialist plays a key role in ensuring effective claims management and risk mitigation.

Requirements

• Demonstrated experience in customer service-focused roles, with the ability to manage sensitive situations professionally and empathetically
• Strong written and verbal communication skills, including the ability to clearly explain complex information to diverse stakeholders
• Proven ability to manage multiple projects and claim-related timelines simultaneously while meeting deadlines
• Highly organized with strong attention to detail and follow-through
• Ability to prioritize tasks effectively in a fast-paced, deadline-driven environment
• Comfortable collaborating cross-functionally with internal teams and external partners
• Willingness to learn risk management practices, insurance concepts, and compliance requirements
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Oversee the reporting, auditing, and administration of Auto Liability (AL), General Liability (GL), and Workers' Compensation (WC) claims handled internally and by the TPA
• Serve as a primary point of contact for insurance carriers, claim adjusters, and internal stakeholders, providing timely updates and responses
• Partner with the Senior Specialist and leadership to support risk assessments, hazard identification, and risk mitigation initiatives
• Maintain strong working relationships with internal teams, external partners, and store leadership to ensure smooth claims resolution
• Manage Certificates of Insurance (COIs) and Bonds, ensuring accuracy and compliance
• Administer internal first-party liability claims not referred to the TPA, including investigations, statement collection, and denial letter drafting
• Participate in regular claim reviews with the TPA to support action plans for complex claims and process improvements
• Prepare and present claims data and insights to leadership using PowerPoint

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED