Risk Management Receptionist

City of Hialeah Municipal Government•Cocoa, FL

3d•$33,502 - $67,405

About The Position

This is a responsible clerical position within the Risk Management Department in which the individual will perform routine and repetitious tasks. Employees in this classification require knowledge of departmental services, policies and procedures in order to provide information to the public and other City employees as needed.

Requirements

Knowledge of the formats used in the preparation of a variety of documents.
Knowledge of use of modern office equipment, e.g. facsimile machine, copier, calculator, etc.
Ability to organize and perform a variety of difficult clerical work.
Proficient computer skills are necessary.
Knowledge of English grammar, punctuation and vocabulary skills is important.
Ability to follow oral and written instructions.
Ability to work effectively with other employees.
Ability to establish and maintain an effective rapport with the public.
Ability to work independently.
Ability to maintain effective working relationships and deal with other employees and the general public with tact and courtesy, as well as provide general information.
Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English.
Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines.
Must be able to lift, carry and or push articles weighing up to 20 lbs.
High school diploma or equivalent from an accredited school/institution.
At least two (2) years of clerical experience.
A combination of education and experience may be considered.
Bilingual; must be able to read and speak both English and Spanish with fluency.

Responsibilities

Receives visitors at the front desk by greeting, welcoming, directing and announcing them accordingly.
Answers telephones, forwards call to proper personnel and takes messages as necessary.
Receives, sends and picks up the department mail.
Maintains files of correspondence, forms, reports and other materials.
Sorts and files material alphabetically, numerically, or by other predetermined means.
Responsible for stocking the Risk Management Department with readily available printing paper from the Print Shop.
Scans documents and electronically files, prepares and preserves for distribution and document retention.
Answers inquiries from current employees and retirees in regards to the self-funded City health, HMO, dental and Cobra insurance plans.
Keeps updated on current knowledge of all insurance rules and regulations and City policies and procedures concerning benefits and records.
Receives cash or checks related to liability/subrogation and health insurance for deposit.
Provides routine clerical support duties, maintain department office supplies in stock, reconcile data and assist the Risk Management Department team.
Prepares for annual open enrollment functions, including but not limited to: preparing address labels and envelopes to be sent out for retirees.
Performs general and specialized office clerical work such as data entry, computer word processing, filing and operating office equipment.
Performs other duties as required.