Risk Management/Claims Manager

Varney Agency•Scarborough, ME

32d

About The Position

Varney Agency Inc. is a leading provider of property and casualty insurance. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled and experienced Claims Manager to join our dynamic team. As a Claims Manager, you will be responsible for overseeing and managing the claims process to ensure efficient and effective resolution of claims. You will work closely with clients, adjusters, and other stakeholders to facilitate the claims process and provide exceptional customer service.

Requirements

Ability to travel occasionally for large claims and occasional loss control meetings
Prior Loss Control or Claims Experience required 7+ years
Claims and Coverage Expertise
Deep understanding of commercial insurance lines, policy language, and claims processes; ability to interpret coverage and advocate effectively for clients.
Client Relationship Management
Exceptional interpersonal and communication skills to build trust and maintain long-term relationships with clients, carriers, and internal teams.
Analytical and Strategic Thinking
Skilled in analyzing claims data and loss trends to identify patterns, forecast risks, and develop actionable recommendations.
Negotiation and Advocacy
Strong negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients.
Organizational and Leadership Abilities
Excellent time management, prioritization, and team leadership skills to manage multiple client accounts, deadlines, and stakeholders simultaneously.

Nice To Haves

Credentials are preferred but not required: CIC, AIC, CRM

Responsibilities

Client Claims Advocacy and Oversight
Stay current on legal,regulatory, and market developments that impact claims and risk management operations.and timely resolution of claims across all lines (property, casualty, auto, workers’ comp, professional liability, etc.)
Liaise with carriers, adjusters, and legal counsel to ensure claim handling aligns with client interests
Risk Assessment and Advisory Services
Conduct risk assessments and loss analyses for client accounts to identify exposures and recommend risk control or coverage solutions.
Partner with producers and account managers to develop tailored risk management strategies for key clients.
Insurance Program and Carrier Coordination
Collaborate with insurance carriers on policy terms, claims handling procedures, and renewal negotiations.
Provide input to account teams to improve coverage language or limits based on claim outcomes and emerging risks.
Data Analytics and Reporting
Maintain claims databases, analyze loss trends, and prepare stewardship reports and dashboards for clients and leadership.
Use data insights to drive renewal strategies and demonstrate the value of proactive risk management.
Process Improvement and Training
Develop internal best practices, workflows, and staff training to enhance claim handling efficiency and client communication.
Stay current on legal, regulatory, and market developments that impact claims and risk management operations.