Risk & Fraud Associate (Evening/Overnight Shifts)

BetMGM•Jersey City, NJ

2d•Remote

About The Position

The Risk and Fraud Associate will analyze accounts that are brought to the relevant Risk Alerts and Fraud Reports, to perform fraud and risk investigations into deposits, cashouts, game play, and to take any relevant actions with these player’s accounts. The Risk and Fraud Associate will also correspond with members by email, with a view to verifying documents, dealing with negotiations, legal threats and settlement of member’s accounts. Availability to work Evening & Overnight shifts is required

Requirements

Ability to work on various shifts, schedules, and holidays as needed.
Experience working in e-commerce, customer service or asset protection
Degree or equivalent experience
Articulate with excellent communication and negotiation skills
Great problem-solving and investigative skills
Good reasoning and analytical approach to work
Detail orientated
Hard, dedicated worker who can multi-task
Organizational approach to the daily workload
Computer literate in Office Suite & able to use in house applications
Knowledge of Casino/Poker/Sports and of e-commerce related fraudulent dangers

Responsibilities

Investigate accounts raised by on-going Risk procedures – for example from the Risk Alerts and Fraud Reports
Perform detailed risk analysis of all aspects of a player’s account
Deliver total quality service and to resolve customers complaints/issues in relation to risk matters
Ensure all emails are responded to in a timely manner
Review identity documents
Ensure all withdrawals are processed accurately as requested by the player on a daily basis
Deal with the various Risk Alerts
Analysis of daily Risk Management reports
Additional tasks and projects as required by the Team Leader, Supervisor or Manager